The whole team at Ray Chapman, Malton continue to demonstrate superior customer focus, service & personal attention
Ray Chapman Motors
Ray Chapman Motors
9 years ago
Good Morning Mrs A
Thank you for completing our Service questionnaire following your visit to our Malton dealership. We are delighted with your comments which have been passed on to the team. We hope you are still enjoying your Volvo S60 and we look forward to seeing you in the dealership again in the future. In the meantime, please do not hesitate to contact your dedicated Sales Consultant, Dan Hall, if you have any specific queries. We hope you have a lovely Christmas and all the very best for the New Year.
Professional service throughout , I was treated with courtesy and kept informed throughout the whole process
Highy recommend Ray Chapman Motors York
Ray Chapman Motors
Ray Chapman Motors
9 years ago
Good Afternoon Miss H,
Thank you for taking the time to complete our Sales questionnaire following your purchase of a Volvo S60 from our York branch. We are delighted you are pleased and your comments have been passed on to your dedicated Sales Consultant, Anthony Barnett and the team at York. Your vehicle will be eligible for a free Quality Assurance Inspection in January where we will check lights, levels, tyres and give your car a complementary wash and hoover. We will give you a call to book in. In the meantime, if you have any questions please do not hesitate to contact Anthony on 01904 789789. Thank you for purchasing your new Volvo S60 from Ray Chapman Motors.
Kind regards
Product reviews
Date of purchase: 11/10/2016
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Trusted Customer
9 years ago
What Trusted Customer said about Ray Chapman Motors:
We travelled from North Wales to collect our car, and were picked up at York station and taken to show room. Good customer service!
Ray Chapman Motors
Ray Chapman Motors
9 years ago
Dear Mrs C
We really appreciate you travelling from Denbigh to purchase your Volvo C30 from our York dealership and we are delighted you were happy with our service. You will be aware that Miki is no longer with us but if you have any problems or queries please contact Martin Dunning on 01904 789789 and he will be very happy to help. In the meantime, thank you again for purchasing your Volvo C30 from us and we hope to see you again in the future. Merry Christmas and a Happy New Year
Product reviews
Date of purchase: 04/10/2016
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Trusted Customer
9 years ago
What Trusted Customer said about Ray Chapman Motors:
Salesman was rude, not well turned out and tried to cheat us out of the agreed on full tank of petrol.
Ray Chapman Motors
Ray Chapman Motors
9 years ago
Good Afternoon Miss Morrison,
We were extremely disappointed to read your feedback and we know that Mark Gooseman, General Sales Manager, has spoken with you today regarding your comments. We apologise again for this situation and can assure you that the relevant personnel have been spoken with. In the meantime, we trust that this situation is now resolved to your satisfaction. We look forward to seeing you at York again in the future.
Kind regards
Date of purchase: 19/08/2016
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Trusted Customer
9 years ago
What Trusted Customer said about Ray Chapman Motors:
Service was excellent - Mr Whitworth took time so it was a relaxed experience
Product reviews
Ray Chapman Motors
Ray Chapman Motors
9 years ago
Good Morning Mrs C,
We are delighted you were pleased with our service when you bought your Volvo V40. As you will be aware Derrick Whitworth has now retired. His replacement Gareth Burns will be delighted to run through the controls again with you over a hot cup of coffee if you would like him to. in the meantime, we hope you have a lovely Christmas and we look forward to seeing you at Malton again in the future.
Ray Chapman Motors is a family owned, family run business and has been with Volvo since 1969 - over 57 years! We pride ourselves on delivering outstanding customer service and our simple philosophy is to treat people how we would expect to be treated.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Ray Chapman Motors is a family owned, family run business and has been with Volvo since 1969 - over 57 years! We pride ourselves on delivering outstanding customer service and our simple philosophy is to treat people how we would expect to be treated.