Ray Chapman Motors Reviews

Good evening Mr P,

Thank you for continuing to use our York dealership and we hope all is well following the MOT of your Volvo V60.  We hope you are still enjoying your Volvo and we look forward to seeing you in the dealership again in the future.  If you have any queries or concerns please contact us on 01904 789789.

Thanks again/

Good Morning Mrs R,

We are sorry to read your comments because we do try and book clients into the workshop as soon as mutually convenient taking into account parts availability, courtesy vehicle requirements, client preferences etc.  I am unsure as to why there was such an apparent delay and can see that your original booking on the 17th was subsequently changed to the 29th March.  We have discussed this with the aftersales team at Malton.  We look forward to seeing you on the 29th but in the meantime if you have any further concerns please do not hesitate to contact Paula on 01653 693751.

Kind regards

Good evening Mr N

We hope the issue with the door lock on your Volvo XC70 is now resolved and that you are still enjoying your vehicle.  We look forward to seeing you in the dealership again in August for the annual service.  In the meantime please do not hesitate to contact us on 01904 789789 if you have any further issues.

Kind regards

Good Afternoon Mr B

Thank you for your comments.  We hope all is well with your Volvo V50 and we look forward to seeing you again soon.

Kind regards

Good evening Mr J,

We really appreciate your continued loyalty and we are delighted you are pleased with your recent visit to our York dealership.  We hope you are still enjoying your Volvo V40 and we look forward to seeing you again in the future.

Thank you again.

Kind regards

Good Morning Mr S

We are really concerned to read your comments and we have discussed this with the team at York.  We treat our customers as we would expect to be treated and this is not the impression we would want to give.  We know that you have spoken to your dedicated Sales Consultant, Duncan Macrae, about your internet connectivity on your Volvo XC60 and hope that this is resolved to your satisfaction.  We do hope to see you in the dealership again in the future. 

Sincere apologies for giving you this impression.

Kind regards

Dear Mr D,

Thank you for taking the time to complete our feedback questionnaire following your visit to our Malton workshop.  Your kind words have been passed on to the Aftersales team.  We look forward to seeing you again in the future.

Kind regards

Good evening Mr B,

Thank you for continuing to use Ray Chapman Motors Malton.  We hope you are pleased with your sill trim replacement.  If you have any queries please contact us on 01653 693751 and we look forward to seeing you at Malton in July for the annual service of your Volvo V60.

Kind regards

Good Morning Mr B

Thank you for your comments which have been passed on to your dedicated Sales Consultant, Gareth Burns and the team at Malton.  We hope you are enjoying your Volvo V70 and we look forward to seeing you in the dealership again in the future.  In the meantime, we thought you may enjoy this short video about our business https://youtu.be/kjSPSEP88NM

Kind regards