Ray Chapman Motors Reviews

Dear Mrs F

Thank you for your comments which have been passed on to the team at York.  We are delighted you are pleased.  Don't forget to monitor your tyres as you will need to change them in the future as per the comments on our FREE Health Check.  You may find this short video helpful https://youtu.be/6mJMPvEtsCQ?list=PLIqyLU4s8oiPwHrGQGFwAW4T7QRUgTMw8 Please give us a call on 01904 789789 if you would like a quote.

Kind regards

Good Afternoon Mr W,

Thank you for travelling from Sheffield to have your Volvo V70 serviced at our York dealership.  We are pleased you are satisfied and we look forward to seeing you in the dealership again in the future.  In the meantime, we thought you may enjoy this short video https://youtu.be/qGpqsXGLcTc?list=PLIqyLU4s8oiO_vTf1YXDttQecD8j6Lb0A

Kind regards

Good Afternoon Mr B

We are delighted you are pleased following your visit to Malton to swop your tyres.  If there is anything else we can help you with please do not hesitate to contact us on 01653 693751.  We look forward to seeing you soon for the annual service of your Volvo V60.

Kind regards

Thank you for your kind words which have been passed on to the team at Malton.  Please don't forget to regularly check your windscreen as it is loose at the top and does need refitting.  If you would like to book it in please give us a call on 01653 693751.  We look forward to seeing you in the dealership again in the future.

Kind regards

It is always a pleasure to see you Mr H and thank you for continuing to use RCM Malton.  We hope all is well with your door seal and we look forward to seeing you at Malton again in the future.

Kind regards

Good Afternoon Miss B

Thank you for taking the time to complete our Service questionnaire following your visit to Malton with your Volvo V40.   We hope the air con is now functioning correctly but please do contact us on   01653 693751 should you have any further concerns.  We hope to see you in the dealership again in the future.

Kind regards

Dear Mr S

Unfortunately we did have a number of issues with this transaction for which we apologise.  Unfortunately, because you requested an Alko fitting we could only fit a fixed towbar.  This was done without consulting you and it was not until this had been done that we identified you did in fact want a removeable towbar.  The Sales Consultant should have checked this with you in advance.  We collected your vehicle from Hull and the towbar was replaced. 

Unfortunately the MOT was not completed before you collected the vehicle and this meant you and your son had to have lunch courtesy of us whilst you waited.  This should have been checked in advance by the Sales Consultant and this has been reiterated to him. 

We know the Sales Manager did speak with you immediately on his return to the business to apologise to you.

Communication has failed on this occasion and we must apologise most sincerely again for this. 

Kind regards

Thank you Mr T for your comments which have been passed on to the team at York.  Please don't forget to keep an eye on your tyres as they will need changing in the next few months.  This short video may help https://youtu.be/6mJMPvEtsCQ?list=PLIqyLU4s8oiPwHrGQGFwAW4T7QRUgTMw8  In the meantime we look forward to seeing you both at Sandburn Hall for the new XC60 launch.

Kind regards

Good Afternoon Mr S

Thank you for your comments which have been passed on to the team at York.  We hope you are enjoying your Volvo XC90 and we look forward to seeing you in the dealership again in the future.

Kind regards