This dealership took the time and trouble to help me in my decision making process. Other Volvo dealers seemed rather indifferent to my potential £35k order, and were unwilling to make any effort to...
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Ray Chapman Motors
Ray Chapman Motors
11 years ago
Good Morning Dr D,
Thank you for completing our Sales questionnaire and for your kind comments which have been passed on to Steve Long, Sales Consultant and the team at Ray Chapman Motors, York.
As a family owned, family run business with over 45 years Volvo experience we pride ourselves on achieving outstanding levels of customer service and we always strive to make your experience of sales and service a pleasant one, without, as you say being 'pushy'.
We hope to see you in the dealership in September for your complimentary Quality Assurance Inspection for your Volvo XC60. If, in the meantime, you have any queries please do not hesitate to contact us on 01904 789789.
Thank you again,
Kind regards
Ray Chapman Motors, York
Absolutely outstanding service from all staff at the dealership. Always made to feel welcome when visiting showroom. Great advice throughout resulting in us choosing the ideal vehicle for our family.
Ray Chapman Motors
Ray Chapman Motors
11 years ago
Thank you for taking the time to complete our Sales questionnaire regarding your recent purchase of the Volvo XC60. We are delighted that you are enjoying your vehicle and that Matthew Young, your dedicated Sales Consultant and the team at York delivered outstanding service.
We look forward to seeing you and your XC60 in October when it is due a complimentary Quality Assurance Inspection. We will send you a reminder nearer the time so that you can book a mutually convenient time.
In the meantime, please contact us on 01904 789789 if you have any queries.
We look forward to seeing you soon.
Best wishes
Ray Chapman Motors, York
Product reviews
Date of purchase: 26/07/2015
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Trusted Customer
11 years ago
Always very helpful to resolve problems, even when busy.
Excellent service from Matthew. There was an issue with the car pretty much straight away after purchase but they called the car and sorted it within a couple of days.
Ray Chapman Motors
Ray Chapman Motors
11 years ago
Good Afternoon Mrs S,
Thank you very much for your kind words which have been passed on to your dedicated Sales Consultant at York, Matthew Young. We hope you have not had any further issues with your tyres but if you have any concerns at all please do call in or give us a call on 01904 789789.
We are delighted you love your Volvo V40 - we do too!
Best wishes
Ray Chapman Motors, York
Product reviews
Date of purchase: 07/07/2015
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Trusted Customer
11 years ago
Car was delivered on time, despite short lead time
Ray Chapman Motors is a family owned, family run business and has been with Volvo since 1969 - over 57 years! We pride ourselves on delivering outstanding customer service and our simple philosophy is to treat people how we would expect to be treated.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Ray Chapman Motors is a family owned, family run business and has been with Volvo since 1969 - over 57 years! We pride ourselves on delivering outstanding customer service and our simple philosophy is to treat people how we would expect to be treated.