Service undertaken on time, in full and bang on quoted price. The vehicle was ready at the time promised washed and clean. Great service.
Ray Chapman Motors
Ray Chapman Motors
10 years ago
Good Morning Mr J,
Thank you so much for your comments following the annual service of your Volvo V70. Your feedback has been passed on to the aftersales team at York. We look forward to seeing you in the dealership in the future but in the meantime, please do not hesitate to contact us if you have any further queries.
Kind regards
Ray Chapman Motors, York
Follow up calls were not returned, and the part exchange vehicle, after completion of the deal was caught speeding, and I received the penalty notice, this was poor!
Good service as always. Collection preferred but not available this time. Courtesy car provided. Fuel cost waived due to short mileage use and significant service costs.
Ray Chapman Motors
Ray Chapman Motors
10 years ago
Good Morning Mr S,
We are pleased you were happy with the service we provided at York and that you are still enjoying your Volvo XC90. As you are aware we do try and accommodate clients requests for vehicle collection but this is not always possible. We hope, however, you found the courtesy car satisfactory. As you are hopefully aware we do have a variety of service plans available which allow you to budget for your repairs, along the lines of monthly payment of utility bills. In addition, when you buy a new vehicle three and five years free servicing is sometimes included. I have asked your dedicated Sales Consultant, Barrie Davis, to give you a call to discuss further. In the meantime, please do not hesitate to contact us on 01904 789789 if you have any further queries.
Kind regards
Ray Chapman Motors, York
A well run family business. Provide great service to their customers.
Ray Chapman Motors
Ray Chapman Motors
11 years ago
Thank you Miss R for taking the time to respond and for your kind words which have been passed on to Nigel Biesty, York Service Advisor and the team. We hope you are still enjoying your Volvo XC60 and we look forward to seeing you in the dealership in the future.
Best wishes
Ray Chapman Motors, York
Very good car buying experience ie not been pushed into coming away with other add ons
Ray Chapman Motors
Ray Chapman Motors
10 years ago
Good morning Mr C,
Thank you for taking the time to complete our Sales questionnaire. your comments have been passed on to Derrick Whitworth, your dedicated Sales Consultant. We are delighted you are pleased with your Volvo XC60. Please do not hesitate to contact us if you have any queries or need any further accessories.
Kind regards
Ray Chapman Motors, Malton
Ray Chapman Motors is a family owned, family run business and has been with Volvo since 1969 - over 57 years! We pride ourselves on delivering outstanding customer service and our simple philosophy is to treat people how we would expect to be treated.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Ray Chapman Motors is a family owned, family run business and has been with Volvo since 1969 - over 57 years! We pride ourselves on delivering outstanding customer service and our simple philosophy is to treat people how we would expect to be treated.