Ray Chapman Motors Reviews

Good Morning Mr T, Thank you for taking the time to complete our parts questionnaire. I am sorry you were disappointed with the service we provided to you on this occasion. You are correct that the wrong part was initially ordered as the tailgate struts were ordered for a manual tailgate instead of a power tailgate. This was our error and we have reiterated our internal procedures to ensure this does not happen again. We were keen to ensure that this warranty work was carried out as quickly as possible and therefore as soon as our mistake was identified we ordered the correct part to be delivered to us on the next delivery - one hour later - which was the reason you had to wait. Whilst all vehicles that attend for service are given a complimentary wash and hoover we do not routinely wash off vehicles that come in for parts fitting as these could be anything from a new bulb to a towbar fitting. We do appreciate your loyalty and will be disappointed if you did seek an alternative service provider. We hope your tailgate is now working satisfactorily. Please do not hesitate to contact Mick Talbot, Aftersales Manager, if there is anything further we can assist you with. Kind regards Ray Chapman Motors, York