First rate professional but friendly service throughout the dealership, especially good now with the new facilities.
Ray Chapman Motors
Ray Chapman Motors
10 years ago
Good Afternoon Mrs T,
We are delighted to read your comments about our refurbishment and have passed on your kind words to our team at Malton. We are sorry you have had issues with your software but hopefully this is now resolved. Should you have any further concerns please call us on 01653 693751 or call in if you are passing by.
We look forward to seeing you again soon.
Thank you once again,
Kind regards
Ray Chapman Motors, Malton
Product reviews
Date of purchase: 08/02/2016
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Trusted Customer
10 years ago
Really nice local business with, in the main, friendly and helpful staff.
I always receive a friendly, courteous and professional service from the team there.
Love the way they always go out of their way to help.
Ray Chapman Motors
Ray Chapman Motors
10 years ago
Good Afternoon Mrs J
We are delighted you are enjoying your Volvo XC60 and thank you for taking the time to complete our Service questionnaire following your recent engine system check. We hope you have had no further issues but please give us a call on 01653 693751 should you need any assistance. We look forward to seeing you in the Malton dealership again in the future.
Kind regards
Ray Chapman Motors, Malton
I've bought 2 Volvos from you and only have positive things to say about the salesman (Barry) and the aftersales experience. However, I payed a visit to your York branch at Christmas to talk about...
On picking up my car it was not clearly explained what had been done and/or whether the work had been completed.
Ray Chapman Motors
Ray Chapman Motors
10 years ago
Good Afternoon Mr S,
Thank you for completing our service questionnaire and for your feedback. As you are aware we were disappointed that you did not feel your invoice was explained satisfactorily and we have discussed this with the team at York. David Kellett, Group Service Manager, has discussed this with you and resolved this issue to your satisfaction. Please do not hesitate to contact us in the future on 01904 789789 if there is anything else we can help you with. We look forward to seeing you in the dealership in the future.
Once again please accept our sincere apologies.
Kind regards
Ray Chapman Motors, York
Product reviews
Date of purchase: 22/02/2016
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Trusted Customer
10 years ago
Really professional and friendly staff who are a pleasure to deal with.
Ray Chapman Motors is a family owned, family run business and has been with Volvo since 1969 - over 57 years! We pride ourselves on delivering outstanding customer service and our simple philosophy is to treat people how we would expect to be treated.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Ray Chapman Motors is a family owned, family run business and has been with Volvo since 1969 - over 57 years! We pride ourselves on delivering outstanding customer service and our simple philosophy is to treat people how we would expect to be treated.