Immediate answer on the phone and efficient, helpful response to all my que
Date of purchase: 22/02/2024
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Trusted Customer
2 years ago
Site easy to navigate and informative. However Booking Experience was poor. I found myself having to repeat information. In particular the PDF form for personal information needs to be pre-populated
Mark
Railtrail Tours
2 years ago
Thank you so much for taking the time to provide feedback! I am sorry that you experienced a poor booking experience. We pride ourselves on our customer service at Railtrail and if the pdf for the personal information has clouded the feedback, I will look into this and certainly find a way to get this pre-populated. Please accept my apologies for any inconvenience caused while filling out the personal information form.
It just works, copes with strikes etc seamlessly. Knowledgeable guides, sensibly paced trips.
Date of purchase: 21/02/2024
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MJ
Mrs Anthea Jones
Southampton
2 years ago
What Mrs Anthea Jones said about Railtrail Tours:
Efficient, polite and informative, what more could we ask for?
Our booked holiday was cancelled due to insufficient bookings, we chose another trip and Phil dealt with all the details, our refund and...
Quality Escorted Holidays By Train.
On a Railtrail Tours quality escorted holiday all the details are taken care of by us – allowing you to relax and enjoy the unique – and green - experience that is travelling by train.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Quality Escorted Holidays By Train.
On a Railtrail Tours quality escorted holiday all the details are taken care of by us – allowing you to relax and enjoy the unique – and green - experience that is travelling by train.
