Efficient booking service and excellent support from our tour guide during the holiday.
Mark
Railtrail Tours
2 years ago
Thank you for taking the time to leave us a five-star rating! We’re thrilled that you had a positive experience with us.
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Date of purchase: 08/02/2024
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Mrs Christine Gough
Bolsover
2 years ago
What Mrs Christine Gough said about Railtrail Tours:
Booked over the phone call handler was friendly informative and efficient made booking very easy
Product reviews
Mark
Railtrail Tours
2 years ago
Your review means a lot to us. We always strive to give our best to help our clients and I’m glad that we exceeded your expectations. We hope to see you again soon!
Thank you for your gracious words! We’re delighted to hear you enjoyed John's tour management. Providing exceptional experiences is our top priority, and your feedback motivates us to keep exceeding expectations. We look forward to welcoming you back on a Railtrail tour.
I arranged this holiday via Railtrail's excellent and efficient on line service.
As I was accompanied by guest who lives elsewhere from where I do,
Railtrail overcame possible administrative problems...
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Product reviews
Mark
Railtrail Tours
2 years ago
Your review means a lot to us. We always strive to give our best to help our clients, and I’m glad that Michelle exceeded your expectations, as she did come up against a lot of problems due to rail issues. Thank you for the five stars.
Date of purchase: 19/03/2024
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Trusted Customer
2 years ago
Product reviews
Mark
Railtrail Tours
2 years ago
Thank you for taking the time to leave us a four-star review.
We are regular travellers with RailTrail. On the lates occasion Marie in the customer service team contacted the hotels to specifically meet our room requirements, all without any hesitation.
Mark
Railtrail Tours
2 years ago
Thank you for your five star review! We’re delighted to hear you enjoyed Marie's customer service. Providing exceptional experiences is our top priority, and your feedback motivates us to keep exceeding expectations. We look forward to hearing from you again soon!
really good organisational skills especially when things go wrong on the railways, good breadth of holidays for both steam entheuiasts and people that like to see places using public transport where...
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Mark
Railtrail Tours
2 years ago
Thank you so much for your incredibly kind words and for awarding us a five-star rating! We hope you enjoy your trip in September, and the Canadian Rail Explorer in March 2025 looks to be an amazing tour.
Date of purchase: 21/04/2024
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Trusted Customer
2 years ago
Lady at customer service was very helpful & obliging . E mail was soon sent to confirm my booking.
Mark
Railtrail Tours
2 years ago
Thank you so much for taking the time to provide feedback. We pride ourselves with our customer service and if you need anything further, please do not hesitate to contact us.
Quality Escorted Holidays By Train.
On a Railtrail Tours quality escorted holiday all the details are taken care of by us – allowing you to relax and enjoy the unique – and green - experience that is travelling by train.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Quality Escorted Holidays By Train.
On a Railtrail Tours quality escorted holiday all the details are taken care of by us – allowing you to relax and enjoy the unique – and green - experience that is travelling by train.
