As always, whether you opt to book on line or over the 'phone,. the system is easy to encounter and it's efficient. The staff are conscientious and friendly and the customer is invariably left...
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Product reviews
Mark
Railtrail Tours
2 years ago
Thank you so much for taking the time to leave us a 5-star rating – it’s much appreciated!
Date of purchase: 22/04/2024
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Mr Michael Edmund White
Charlbury
2 years ago
What Mr Michael Edmund White said about Railtrail Tours:
Always efficient and thorough. The tour guide was experiencing his first European tour and was on a steep learning curve, but by the end of the holiday had gotten to grips with the many challenges...
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Product reviews
Mark
Railtrail Tours
2 years ago
Thank you for taking the time to leave us a four-star review. We’re glad to know that you had a positive experience with us. Your feedback is valuable, and we’re always striving to improve. If there’s anything specific you think we could do better, please feel free to share. We look forward to welcoming you back on a Railtrail tour.
Date of purchase: 27/04/2024
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Mrs Christine McKinnell
Coventry
2 years ago
What Mrs Christine McKinnell said about Railtrail Tours:
Booked our first Railtrail Train holiday eight weeks before departure. When the paperwork arrived five weeks later two of the three train trips had been converted into Coach trips because of planned...
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Mark
Railtrail Tours
2 years ago
Thank you for your very fair and comprehensive review. We are genuinely sorry that you were disappointed with your first experience with Railtrail Tours. Unfortunately, the changes made to the itinerary were a result of circumstances beyond our control, and we made every effort to ensure that our planned tour itinerary was followed as closely as possible. In this case, this did involve using coaches, and we understand that this affected your personal situation more than most on the trip. Travel by rail is always our preference where possible. We very much hope that you will use the £250 offered plus the loyalty points earned by travelling on this tour to give us another opportunity to show how enjoyable a Railtrail tour can be.
The service, whether it be over the phone or on line, is always prompt,
efficient, helpful and friendly. I speak from almost 20 years' experience of being a customer of this Company.
Mark
Railtrail Tours
2 years ago
It’s customers like you who make our work so rewarding. We can’t wait to welcome you back for another Railtrail tour. Thank you!
Phil went the extra mile in securing an additional room for me so that I could add the tour to my September 2024 holiday. I look forward to taking part.
Mark
Railtrail Tours
2 years ago
Thank you for your gracious words! We’re delighted to hear you enjoyed Phil's service. Providing exceptional experiences is our top priority, and your feedback motivates us to keep exceeding expectations. We look forward to hearing from you again soon!
We travelled with Railtrail last year and had a most enjoyable tour. First Class Service. The Lady I spoke to was very helpfil and was well informed and was able to answer all my queries. We will be...
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Mark
Railtrail Tours
2 years ago
Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Your kind words serve as a great testament to the hard work and dedication we invest in our customer care and operations teams.
Quality Escorted Holidays By Train.
On a Railtrail Tours quality escorted holiday all the details are taken care of by us – allowing you to relax and enjoy the unique – and green - experience that is travelling by train.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Quality Escorted Holidays By Train.
On a Railtrail Tours quality escorted holiday all the details are taken care of by us – allowing you to relax and enjoy the unique – and green - experience that is travelling by train.
