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Rail Discoveries Reviews | Customer Service Reviews for https://www.feefo.com/reviews/rail-discoveries | Feefo

Displaying all 2,781 reviews

Mr T Burtt

5 years ago

Date of purchase: 09/01/2020

What Mr T Burtt said about Rail Discoveries:

My trip has obviously been cancelled because of coronavirus and as yet have not been offered refund as entitled. Am awaiting phone call from management as only been offered holiday in the autumn or...

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Trusted Customer

5 years ago

Date of purchase: 06/12/2019

There has been no service. Rail discoveries have had no contact with me apart from the initial Coronavirus warning in Italy, it is just wait and see.

Mr W Mason

5 years ago

Date of purchase: 20/02/2020

What Mr W Mason said about Rail Discoveries:

first class service

I had to rebook it was no problem

Paul - Customer Relations

Rail Discoveries

5 years ago

Hi, Thank you for your 5 star review, we are pleased that we were able to assist and we look forward to welcoming you on the new tour soon! Victoria

Trusted Customer

5 years ago

Date of purchase: 11/11/2019

Great Customer Service

I am unable to attend to attend for many reasons kept me informed will save the ticket until next year

Paul - Customer Relations

Rail Discoveries

5 years ago

Hello, Thank you for your great review, we are pleased that we could help and look forward to you travelling with us in the future.Kind Regards, Victoria

Trusted Customer

5 years ago

Date of purchase: 24/11/2019

Waiting to see how April holiday will be handled

No news yet on end April holiday and no advice or questions asked

Paul - Customer Relations

Rail Discoveries

5 years ago

Hello, Thank you for your review, We are currently working through contacting all customers in departure date order, a member of our Customer Services Team will be in contact with you soon, if not already done so. Thank you for your patience. Kind Regards Victoria

Mr J Rudd

5 years ago

Date of purchase: 10/01/2020

What Mr J Rudd said about Rail Discoveries:

good booking service , but nothing since , so , has the tour been cancelled by the firm , as the group would be more than 2 people !!! in the coach / train ?

Paul - Customer Relations

Rail Discoveries

5 years ago

Hello, Thank you for your review.A member of our Customer Services Team will be in touch with you soon, we are currently working through all bookings in date order. Thank you for your patience during this challenging time. Kind Regards Victoria

Trusted Customer

5 years ago

Date of purchase: 20/06/2019

Excellent service

Paul - Customer Relations

Rail Discoveries

5 years ago

Thank you for your wonderful 5 star review, we are happy that you received great service Victoria

Mrs S Carroll

5 years ago

Date of purchase: 20/01/2020

What Mrs S Carroll said about Rail Discoveries:

Please can you not send these emails when holidays are being cancelled and people are very ill/dying/worried

Paul - Customer Relations

Rail Discoveries

5 years ago

We are very sorry that you received a Feefo request, the emails are sent out automatically and we are unable to stop them. We understand the impact the Coronavirus is having on our customers, and apologise for any upset the Feefo request caused you. Kind Regards, Victoria

Trusted Customer

5 years ago

Date of purchase: 07/02/2020

Updatedon events was satisfactiry, but, clearly, the agent was not awareofl

The agent was pleasant. But with Virus restrictions becoming more extensive it will be a while before we know whether our trip is to go ahead.

Paul - Customer Relations

Rail Discoveries

5 years ago

Hello,Thank you for your review, we are monitoring the advice of the FCO closely which is changing daily. A member of our customer services team will contact you closer to the time if your tour is affected. Kind Regards, Victoria

Trusted Customer

5 years ago

Date of purchase: 24/10/2019

They have informed me of a possible posptonement of our April trip to Rome and Sorrento, and offered a free change of date if necessary.

Paul - Customer Relations

Rail Discoveries

5 years ago

Thank you for your review, we are working through all tours affected in date order.I am pleased someone has already been in contact with you. Kind Regards, Victoria

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About Rail Discoveries

Whether you are planning a holiday in the UK, mainland Europe or further afield, a Rail Discoveries tour offers you a superb way to experience some of the world's most beautiful destinations. You can watch the wonderful and ever-changing scenery glide past; after all, rail journeys often go where no other form of transport can. You may feel inclined to take a stroll to the buffet, enjoy your holiday reading - or just close your eyes for a nap. When you arrive at your destination, you'll be in the perfect frame of mind for all the discoveries that await you - with an experienced Tour Manager on hand to make sure that you don't miss a thing.

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01904 734 968

Saviour House, York, North Yorkshire, YO1 8NL, United Kingdom

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