Hello Geoff
Thank you for taking the time to place your review on Feefo.
Your feedback is very important to us, as all reviews are read and passed to our continuous improvement programme team, this is to help us maintain our grade of service & product quality, also to ensure we improve in areas we could be lacking in.
After reading the review & talking to yourself on the telephone, we have held an internal investigation to see what we could have done better relating to your comments.
Reference: The build up of paint in the valve nuts.
We are very sorry you experienced this challenge with the product and this information has been passed on to our manufacturer and to our internal quality control team to ensure all valves are checked.
Regarding the points you made on our service, I apologise you feel you did not receive a good level of service as this is something we pride ourselves on. Your feedback on this matter has been passed to our continuous improvement programme team. As a business we do not offer monetary compensation, but we do always offer replacement or alternative items along with any assistance in solving any product challenges. I can see on this occasion this was not suitable as you had sourced them elsewhere prior to contacting us.
Laura Hazzard
Customer Service Manager
