What THANH NHIEN NGUYEN said about Quality Bearings Online:
High quality product
Katie
Quality Bearings Online
2 years ago
Thank you for leaving us 5 stars and a lovely review! We are pleased to hear you was impressed with the quality of our products and we would love to see you return in the future.
Thank you for your feedback! We appreciate all feedback we receive and use this to improve our services in the future.
Firstly, it is great to hear you found our pricing, customer service and packaging was good and we are glad to hear you would repurchase with us!
We are sorry to hear you failed to receive status updates on your order. Customers typically receive emails throughout their purchase journey to keep them updated therefore, I apologise this wasn't the case on this occasion. I will raise this with our team to ensure this doesn't reoccur in the future.
Product reviews
Date of purchase: 06/06/2024
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Trusted Customer
Feefo Verified
2 years ago
Order confirmation took over 24 hrs
Katie
Quality Bearings Online
2 years ago
Thank you for your feedback! I am sorry to hear your order confirmation took over 24 hours. This is typically sent out to our customers straight after they purchase so I believe this must've been a technical error. I will be sure to raise this with the team to prevent this re-occurring.
If you ever have any questions regarding your order in the future, our customer service team would be happy to help, you can contact them at customerservice@qualitybearingsonline.com .
We hope you still had a positive experience with us and are happy with your SKF bearing!
Prompt shipping and excellent customer service, however the best customer service is when it's not needed.
Two incorrect orders in a row and I'm done with them. They're prompt to correct the order,...
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Katie
Quality Bearings Online
2 years ago
Thank you, Kyle, for leaving us your feedback. We appreciate all feedback from our customers and value the information shared to help improve our services in the future.
Firstly, I am pleased to hear you found our shipping to be prompt and our customer service to be good. This is something we have worked hard on to provide the best service to our customers.
To address the issues you have had with your orders arriving incorrectly, I would like to start by offering a sincere apology on behalf of Quality Bearings Online. Please be assured this isn't a true reflection of the quality service we aim to provide to all of our customers. I have raised this issue with the team and we will be putting measures in place to prevent this error re-occurring.
To try make up for the inconvenience caused with this matter, we will be refunding the parts sent incorrectly. I hope this resolves the issue however, if you would like to discuss this further, please do not hesitate to contact our customer service team at customerservice@qualitybearingsonline.com .
Product reviews
Date of purchase: 10/06/2024
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TD
Terry Dye
Feefo Verified
Bakersfield
2 years ago
What Terry Dye said about Quality Bearings Online:
Service was excellent product came in 3 days as promised.
Katie
Quality Bearings Online
2 years ago
Thank you, Terry, for your excellent review! We really appreciate you giving us your great feedback and we are thrilled to hear we supply the best oil for your Maserati and Ferrari. We look forward to seeing you return to Quality Bearings Online in the near future.
Product reviews
Date of purchase: 27/05/2024
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Trusted Customer
Feefo Verified
2 years ago
Very good service!
Katie
Quality Bearings Online
2 years ago
Thank you for taking time to leave us a great review! We are happy to hear you were impressed by our service and we would love to see you purchase again from Quality Bearings Online.
Thank you, Kevin, for your wonderful review! We are thrilled to hear you found the part you needed for your industrial laser at a good price and with a quick turn around. We would love to see you return to us in the future if you require anything else.
Product reviews
Date of purchase: 03/06/2024
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Trusted Customer
Feefo Verified
2 years ago
as expected delivered no issues
Katie
Quality Bearings Online
2 years ago
Thank you for leaving us such positive feedback and 5 stars! We are thrilled to hear your product is working as expected. We would love to see you return to Quality Bearings Online if you require any products in the future.
Thank you for leaving us great feedback and 5 stars! It is wonderful to hear your positive experience with us and our services. We would love to see you purchase from Quality Bearings Online again.
Product reviews
Date of purchase: 14/05/2024
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Trusted Customer
Feefo Verified
2 years ago
really good very simple and straightforward ordering no hidden fees conversion cost taxes etc
Katie
Quality Bearings Online
2 years ago
Thank you for your wonderful feedback and 5 stars! It is great to hear you found our ordering process straight-forward and we would love to see you place another order with us in the future.
Quality Bearings Online is a multi award winning company, supplying bearings and engineering spares to customers in over 110 countries.
We pride ourselves upon offering trusted brands, expert knowledge, excellent customer service and rapid delivery anywhere in the world...within 1-3 working days.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Quality Bearings Online is a multi award winning company, supplying bearings and engineering spares to customers in over 110 countries.
We pride ourselves upon offering trusted brands, expert knowledge, excellent customer service and rapid delivery anywhere in the world...within 1-3 working days.