Thank you for leaving us feedback, we truly appreciate it! We are happy to hear your positive experience with our prompt shipping and service. We strive to keep our prices as low as possible on all our products and shipping and we do offer a free shipping service to Canada on orders over C$200. I will be sure to pass your feedback on and we will see if this is something we can improve on in the future.
Product reviews
Date of purchase: 03/12/2024
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Trusted Customer
Feefo Verified
1 year ago
Easy to deal with and prompt replies to my enquiries.
Very satisfied with their customer service
Katie
Quality Bearings Online
1 year ago
Thank you for your great review! We are so glad to hear that you had a positive experience with our customer service and was impressed with the quality of our products. We look forward to you shopping with us again in the future!
The only good thing about my experience was the support I received from Katie Thisleton
Katie
Quality Bearings Online
1 year ago
Thank you for taking the time to leave us feedback. While I truly appreciate your recognition of the support you received from me, I would like to sincerely apologise for the overall experience you had with our service. I understand your frustration, and I apologise that it left you feeling unhappy.
As we discussed previously, we encountered some delays from SKF that were unfortunately out of our control. Once we received the item, we shipped your order promptly, but it faced further delays due to customs. As soon as I became aware of these issues, I made sure to contact you and keep you informed throughout the process.
We acknowledge that this experience was not up to the standard we strive to provide, and we sincerely apologise for any inconvenience this caused. I will raise this with the team and ensure we implement measures to prevent similar issues in the future.
If you would like to discuss this further, please feel free to reach out to customerservice@qualitybearingsonline.com .
Thank you for your great review, René! We are happy to hear you were impressed by our quick shipping and quality products. We hope to see you shop with us again in the future.
Thank you for your fantastic review! It is wonderful to hear that you were happy with our pricing, service and products. We appreciate your feedback and would love to see you shop with us again.
Shipping was fast and inexpensive. I would order again.
Katie
Quality Bearings Online
1 year ago
Thank you for your great feedback! We're so glad to hear that you found our shipping fast and affordable. We look forward to you re-purchasing in the future.
Great service. I was skeptical at first as they are in the UK but delivery was fast and bearings are top quality European made. No extra charges upon arrival. Thanks!
Katie
Quality Bearings Online
1 year ago
Thank you for your great review, Gordon! We are thrilled to hear you had such a good experience with our quality, delivery and no hidden costs.
DHL shipping service was fast, I was estimated 3 weeks by SKF here in Australia and it arrive in under 7 days.
Katie
Quality Bearings Online
1 year ago
Thank you for your amazing feedback, Doug! It is amazing to hear that along with DHL we was able to provide a speedy service which bet the lead time of SKF. We would love to see you return to us in the future.
Shipper (UPS) took out a liter but BearingsOnline immediately sent me another and took hp the issue internally with UPS. Excellent service.
Katie
Quality Bearings Online
1 year ago
Thank you for your feedback! We are so glad you had a positive experience with our customer service team. Despite the issues with UPS, which we sincerely apologise for, we are glad you found our service to be honest and efficient as this is what we strive for here at Quality Bearings Online. Thankyou for choosing us and we would love to see you back in the future.
Quality Bearings Online is a multi award winning company, supplying bearings and engineering spares to customers in over 110 countries.
We pride ourselves upon offering trusted brands, expert knowledge, excellent customer service and rapid delivery anywhere in the world...within 1-3 working days.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Quality Bearings Online is a multi award winning company, supplying bearings and engineering spares to customers in over 110 countries.
We pride ourselves upon offering trusted brands, expert knowledge, excellent customer service and rapid delivery anywhere in the world...within 1-3 working days.