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Purplebricks Reviews | Customer Service Reviews for https://www.feefo.com/reviews/purple-bricks | Feefo

1,683 out of 17,826 reviews

Time:

Past year

Mr Ian Gaines

8 months ago

Date of purchase: 30/10/2023

What Mr Ian Gaines said about Purplebricks:

Polite staff, easy to work with

Customer Support Team

Purplebricks

8 months ago

It's fantastic to see how polite you found us to be and we're overjoyed to hear you found us easy to work with. Thank you very much for getting in touch and please do let us know if we can ever assist you again. Many thanks.

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Mr Ian Gaines

8 months ago

Date of purchase: 30/10/2023

What Mr Ian Gaines said about Purplebricks:

Polite staff, easy to work with

Customer Support Team

Purplebricks

8 months ago

Thank you very much for leaving this second review about your experience with us Ian. It's fantastic that we could really impress you with the polite service we offer and should you ever need us again, please do let us know.

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Mrs kim meehan

8 months ago

Date of purchase: 27/10/2023

What Mrs kim meehan said about Purplebricks:

It is hard to get hold of people once you have signed up

Customer Support Team

Purplebricks

8 months ago

Hi Kim, thank you very much for getting in touch. We're very sorry that you have had trouble contacting us, if there's anything we can help you with, please do use one of the options here: https://www.purplebricks.co.uk/contact-us and a member of our Central Team will be very happy to assist. Many thanks.

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Trusted Customer

9 months ago

Date of purchase: 03/10/2023

The initial consultation services and the process for getting the property in the market was great - everything done quick and within a week, the property was listed with professional photos taken, vi

...

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Customer Support Team

Purplebricks

8 months ago

Thank you very much for bringing this to our attention. We're incredibly sorry that your experience with us wasn't 100% perfect and we certainly understand your frustration regarding the viewings. We will ensure that your experience is looked into internally so we can identify improvements that can be made and we appreciate you bringing this to our attention. Many thanks.

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Trusted Customer

9 months ago

Date of purchase: 28/10/2023

Friendly service

Customer Support Team

Purplebricks

9 months ago

We're thrilled to have received this glowing review about the friendly service you received! Thank you so much for getting in touch and please do let us know if there's ever more we can do for you. Many thanks.

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Mrs Kate Parry

9 months ago

Date of purchase: 19/10/2023

What Mrs Kate Parry said about Purplebricks:

It was going well until the agent who was first dealing with the property left

Customer Support Team

Purplebricks

9 months ago

HI Kate, thank you very much for getting in touch. We're incredibly sorry that you were left disappointed with this. Your new direct contact is Paul Nicholls so please don't hesitate to reach out to him via Paul.Nicholls@purplebricks.com and he would be very happy to help you. Many thanks.

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Mr Mark Williams

Leicester

9 months ago

Date of purchase: 29/10/2023

What Mr Mark Williams said about Purplebricks:

Ve.rry helpful and professional

Customer Support Team

Purplebricks

9 months ago

This really is music to our ears and we're very happy that we could help you out. Thank you so much for reaching out and sharing how helpful and professional you found the service to be and if there's ever more we can do for you again, please don't hesitate to reach out and let us know. Many thanks.

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Mr Alan Cook

Portsmouth

9 months ago

Date of purchase: 04/10/2023

What Mr Alan Cook said about Purplebricks:

Yes Paul was very good and explained everything

Customer Support Team

Purplebricks

9 months ago

What an absolutely fantastic review and rating for Paul, we're over the moon to see that he could explain everything to you so well and it's great that you were 100% satisfied with the service you received, hearing this has really made our day and if there is ever anything more we can do for you, please don't hesitate to reach out and let us know. Many thanks.

Mr Alan Cook

9 months ago

I have been in touch with Paul this morning now he tells me to get in touch with Zoe because she deals with the viewings but I don’t know how too, I think I am getting the run around first it was Debbie then Paul now Zoe could somebody please help me out .Alan Cook

Customer Support Team

Purplebricks

8 months ago

Hi Alan, we do apologise if you weren't supplied with Zoe's contact information. You can contact here on 07922 880289 or by emailing Zoe.Gates@purplebricks.com however if you would like to discuss how the property is performing and performance reports you can contact your Account Manager on 01212743026 or by emailing Priya.Harichund@purplebricks.com. Please don't hesitate to reach out if there's anything we can do to help you.

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Mrs Susan Williams

9 months ago

Date of purchase: 28/10/2023

What Mrs Susan Williams said about Purplebricks:

Great service

Customer Support Team

Purplebricks

9 months ago

We're thrilled that we could deliver such a great service and we truly appreciate you taking the time out of your day to mention the great service. Thank you so much for getting in touch and should you ever need us again, please don't hesitate to reach out and let us know. Many thanks.

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Mr Scott Beattie

Dumfries

9 months ago

Date of purchase: 04/08/2023

What Mr Scott Beattie said about Purplebricks:

We were told our house was valued at 155,000. It was listed at 150,000 without asking us. The floor plan was wrong when advert went live. Multiple times I asked for it to be changed and it never wa

...

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Customer Support Team

Purplebricks

8 months ago

Hi Scott, we are truly sorry that this has happened and we apologise for the frustration caused to you. We can see that our Customer Service Team have started an investigation surrounding your experience with us, you should have received acknowledgement of this and once it has been fully and thoroughly looked into our team will be back in touch with you addressing the issues. Thank you for bringing this to our attention.

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About Purplebricks

Wave goodbye to the bull and sell your home for free with Purplebricks. Ready for a better way to sell your home? We give you everything you need to sell your home — for free. No more high commission, no more pointless jargon. You pay for optional extras along the way, only if you want to use them. It’s your sale, it’s your choice. Want to see why 9 out of 10 customers recommend Purplebricks? Sell your home for free and find out.

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0800 810 8008

650 The Crescent, Colchester Business Park, Colchester, Essex, CO49YQ, United Kingdom