Merchant Logo

Purplebricks Reviews

Rated
Good
Service
3.9
/5

5

4

3

2

1

985

226

69

102

275

1,657

ratings over the past year

1,657 out of 17,795 reviews
Time:
Past year
Trusted Customer
9 months ago
Date of purchase: 29/09/2023
The good: Cheap, fast and I like the app where everything is accessible and you can talk directly to buyers The bad: You cannot get a hold of anyone. Our house was under offer for 3 weeks before it
...
Read all
Merchant Logo
Customer Support Team
Purplebricks
9 months ago
Hi there, thanks for getting in touch. We believe you also left a review on Trustpilot and we have also responded there, we are extremely sorry that you have been left feeling this way and we appreciate the feedback you have left us as this will help us to improve the service we offer. Thank you for reaching out and we are sorry that your experience with us wasn't a better one.
BH
Belinda Harman
LONDON
9 months ago
Date of purchase: 26/09/2023
What Belinda Harman said about Purplebricks:
Purplebricks were beyond bad and cost me a lot of money. I have made a complaint weeks ago and not received a reply. They put a buyer off with various excuses. Stopped bringing buyers round. A buyer
...
Read all
Merchant Logo
Customer Support Team
Purplebricks
9 months ago
Hi Belinda, thanks for taking the time to provide us with some feedback today. We're sorry to hear about your recent experience with us regarding lack of viewings and communication from our team and we do apologise for the upset caused. We've had a look into this for you and can see that you received compensation from your previous complaint, however, if you'd like to discuss this with the team in more detail and request a further refund, then we would ask if you could email our Customer Experience team on help@purplebricks.com so they can advise further. Many thanks.
Trusted Customer
9 months ago
Date of purchase: 15/08/2023
Terrible service. Very difficult to speak to anyone at any stage of the process and rarely respond to emails.
Merchant Logo
Customer Support Team
Purplebricks
9 months ago
Hi there, thanks for taking the time to provide your feedback. We sincerely apologise that you've had difficulty contacting a member of our team and we can understand the frustration caused. We've chased this with the appropriate team for you and they will be in touch as soon as possible to discuss your email further with you. Apologies again and we hope you enjoy the rest of your day.
SG
Stephen Grocock
9 months ago
Date of purchase: 12/09/2023
What Stephen Grocock said about Purplebricks:
Appalling service. Never respond to your message service provided by PB app. The buyer was ready to back out due to PB. We were chasing the Memorandum of sale for weeks. Shocking service, so stressful
...
Read all
Merchant Logo
Customer Support Team
Purplebricks
9 months ago
Hi Steve, our sincere apologies that you feel there has been a lack of communication between yourself and your agent. As you can imagine, this isn't the level of service we expect within our teams and we will ensure your comments are fed back to the appropriate team so improvements can be made. Thanks for your feedback, it's really valuable to us.
MS
Miss Amy Swann
9 months ago
Date of purchase: 19/10/2023
What Miss Amy Swann said about Purplebricks:
Being able to do everything online it perfect for us.
Merchant Logo
Customer Support Team
Purplebricks
9 months ago
That's great to hear, Amy. We're so pleased that we could deliver such a great service to you and we appreciate you taking the time to share this. Thank you and should you ever need us again, please don't hesitate to reach out and let us know. Many thanks.
MW
Mr Richard Williams
9 months ago
Date of purchase: 19/10/2023
What Mr Richard Williams said about Purplebricks:
The service you gave is first class helping us the parts we had trouble with always willing to help us and fitting us in with our jobs no
Merchant Logo
Customer Support Team
Purplebricks
9 months ago
We are delighted that we could deliver such a first class service to you and we truly appreciate you taking the time out of your day to get in touch. Thank you so much for sharing this and should you ever need any further assistance from us, please don't hesitate to reach out and let us know.
Trusted Customer
9 months ago
Date of purchase: 30/09/2023
Mostly it was fine, However the negotiator they assigned to me caused nothing but confusion for everyone and then with 4 bids on the table they simply didn't bother to negotiate so I just accepted the
...
Read all
Merchant Logo
Customer Support Team
Purplebricks
9 months ago
Hi there, thanks for taking the time to review us. We're sorry to hear that you feel there was a lack of communcation throughout your experience and we can imagine the frustration this would have caused. We've been in contact with our complaints team and they have confirmed they have received your complaint and will be in touch with an update as soon as possible. Thank you.
HG
HOWARD GLEAVE
LICHFIELD
9 months ago
Date of purchase: 18/10/2023
What HOWARD GLEAVE said about Purplebricks:
Perfect, Professional 5 Star + Service, Friendly, Knowledgeable, Everything was explained clearly from initial contact to the listing going live - 100% Recommended :)
Merchant Logo
Customer Support Team
Purplebricks
9 months ago
Music to our ears! We're delighted that we could provide such a professional and friendly service and it's fantastic that we could explain everything to you so well. Thank you very much for sharing this and should you ever need any further assistance from us, please don't hesitate to get in touch and let us know. Many thanks.
Trusted Customer
9 months ago
Date of purchase: 18/10/2023
Fast efficient professional flexible and friendly
Merchant Logo
Customer Support Team
Purplebricks
9 months ago
Positive reviews like this really do make us smile and we're honoured to have received such amazing feedback about the efficient and professional service we deliver. Thank you so much for taking the time to share this and if there's ever more we can do for you, please don't hesitate to reach out and let us know. Many thanks.
Trusted Customer
9 months ago
Date of purchase: 18/10/2023
So far the experience has been really good. Our agent made it clear what the next steps were and each stage has been pretty easy. Photos and 360 have come out well, the advert was sent for us to revie
...
Read all
Merchant Logo
Customer Support Team
Purplebricks
9 months ago
Thank you very much for taking the time out of your day to get in touch. We're so pleased that we could provide such a great service to you and it's wonderful that you found the photos so fantastic. We really appreciate you sharing such positive feedback and if there's ever anything more we can do for you, please don't hesitate to reach out and let us know. Many thanks.
About Purplebricks
Wave goodbye to the bull and sell your home for free with Purplebricks. Ready for a better way to sell your home? We give you everything you need to sell your home — for free. No more high commission, no more pointless jargon. You pay for optional extras along the way, only if you want to use them. It’s your sale, it’s your choice. Want to see why 9 out of 10 customers recommend Purplebricks? Sell your home for free and find out.
Read all
650 The Crescent, Colchester Business Park, Colchester, Essex, CO49YQ, United Kingdom
Award

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

Why trust Feefo reviews?

About Purplebricks
Wave goodbye to the bull and sell your home for free with Purplebricks. Ready for a better way to sell your home? We give you everything you need to sell your home — for free. No more high commission, no more pointless jargon. You pay for optional extras along the way, only if you want to use them. It’s your sale, it’s your choice. Want to see why 9 out of 10 customers recommend Purplebricks? Sell your home for free and find out.