Purplebricks is no longer an active Feefo customer
832 out of 18,441 reviews
Time:
Past year
Trusted Customer
9 months ago
Date of purchase: 09/09/2024
Excellent service with the valuation from Simon, very informative knew what he was talking about, very helpful nice friendly chap a credit to your company 😃
Customer Support Team
Purplebricks
9 months ago
We're over the moon to see this and it's excellent that you found us to be so informative and helpful. Thank you very much for taking the time to get in touch and should you ever need us again in the future, please don't hesitate to reach out and let us know. Many thanks.
My view is that you are paying to use the purple bricks app, the local agent for me was impossible to get hold of either by phone or e-mail I got no response.
I went down the road of advertising with...
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Customer Support Team
Purplebricks
9 months ago
Hi there, thanks for getting in touch and bringing your experience to our attention. We are very sorry that you had difficulties getting hold of your agent, this certainly isn't how it should be and we will be looking into your experience in further detail. We are glad that you were able to sell your property quickly but if there is anything you'd like to discuss in more detail, please don't hesitate to reach out and let us know. Many thanks.
A super quick, efficient and professional experience. Everything explained well and they offer everything you need to buy and sell your property
Customer Support Team
Purplebricks
9 months ago
It's wonderful that we could explain everything to you so well and it's great that we could provide such a quick and efficient service. Thank you so much for taking the time to get in touch and if we can ever do anything more to help you out, please don't hesitate to let us know. Many thanks,
The estate agent was friendly and professional and answered all my questions.
Customer Support Team
Purplebricks
9 months ago
It's fantastic that you found us to be so friendly and professional and it's excellent that we could answer all your questions. Thank you and if you ever have any further questions, please do let us know. Many thanks,
Hi Grace, thank you very much for getting in touch. We're very sorry to see that you have been left feeling this way so we've asked our Account Manager to reach out to you to offer some assistance. Thanks again for bringing this to our attention. Many thanks.
What Mr Christopher Blackwell said about Purplebricks:
Fast, friendly and efficient.
Customer Support Team
Purplebricks
9 months ago
Three words we love to see! It's fantastic that we could deliver such a quick, efficient, and friendly service and we are grateful for you taking the time to share such lovely comments. If we can ever do anything more for you again, please don't hesitate to reach out and let us know. Many thanks.
This is exactly what we love to see and it's wonderful that we could help you out. Thank you so much for sharing this and if you ever need us again in the future, please don't hesitate to reach out and let us know. Many thanks.
Amazing! We're very happy that we could deliver such a great service to you and we appreciate you taking the time to share this. Thank you so much for getting in touch and if we can ever do anything more for you again in the future, please don't hesitate to reach out and let us know. Many thanks.
Hi there. Thanks for reaching out to us, this certainly isn't the kind of rating we like to see so we'd like to look into what has gone wrong so we can put it right, would you mind reaching out to us here: https://www.purplebricks.co.uk/contact-us so we can provide some assistance. Many thanks.
We never actually got to point of listing our house with PurpleBricks. After 5 1/2 weeks of absolutely nothing happening we gave up. The “local expert” was utterly useless, didn’t respond to any...
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Customer Support Team
Purplebricks
9 months ago
We are truly sorry to hear about your experience with us and it's disappointing to read about the problems with communication, this certainly isn't the high standard of service we strive for so we will be ensuring your comments are taken on board so we can take steps to improve. If you would like the opportuntity to discuss anything further, please do get in touch. Many thanks.
Wave goodbye to the bull and sell your home for free with Purplebricks.
Ready for a better way to sell your home? We give you everything you need to sell your home — for free. No more high commission, no more pointless jargon. You pay for optional extras along the way, only if you want to use them. It’s your sale, it’s your choice.
Want to see why 9 out of 10 customers recommend Purplebricks? Sell your home for free and find out.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Wave goodbye to the bull and sell your home for free with Purplebricks.
Ready for a better way to sell your home? We give you everything you need to sell your home — for free. No more high commission, no more pointless jargon. You pay for optional extras along the way, only if you want to use them. It’s your sale, it’s your choice.
Want to see why 9 out of 10 customers recommend Purplebricks? Sell your home for free and find out.