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Protectivity Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 3,949 reviews

Trusted Customer

11 years ago

Simple and clear, very user friendly!!!

Protectivity

11 years ago

We are glad you found the website user friendly.

Date of purchase: 02/06/2015

Trusted Customer

11 years ago

Great service and didn't increase my premium when I added to my policy.

Protectivity

11 years ago

Thank you for your review. We are glad you found the service great!

Date of purchase: 31/05/2015

Trusted Customer

11 years ago

I thought the service was good, I would've said excellent but, I tried to purchase cover…

I thought the service was good, I would've said excellent but, I tried to purchase cover by using my smartphone and after filling out the online form I kept on being told that there was an error in...

Protectivity

11 years ago

Thank you for your review. We are sorry to hear that you had issues trying to purchase the policy on your smartphone, we will take a look into it. Your comments will be passed onto the team.

Date of purchase: 31/05/2015

Trusted Customer

11 years ago

I had a query so I telephoned and spoke to a helpful man who promptly gave…

I had a query so I telephoned and spoke to a helpful man who promptly gave me the answer I needed. I then applied on-line and received a confirmation email and my insurance documents very quickly.

Protectivity

11 years ago

Thank you for your review. We are glad we could help.

Date of purchase: 27/05/2015

Trusted Customer

11 years ago

Very easy to do, documents were emailed immediately

Protectivity

11 years ago

Thank you for your review. We are glad you found it easy to use and that your documents were emailed out to you immediately.

Date of purchase: 27/05/2015

Trusted Customer

11 years ago

Very easy site to use and fast

Protectivity

11 years ago

Thanks you for your comments. We're please to hear that you found our website easy to use, and fast.

Date of purchase: 25/05/2015

Trusted Customer

11 years ago

It was a Friday before the Bank Holiday weekend. Their website says they are open…

It was a Friday before the Bank Holiday weekend. Their website says they are open 9 - 5.30 Monday to Friday. I had a booking for my dog boarding business for the weekend. I couldn't get the website...

Protectivity

11 years ago

We were pleased to be able to help! Although we can't always guarantee being here outside the published hours, if someone is working late which quite often is the case, we are happy to take calls and do our best to assist.

Date of purchase: 21/05/2015

Trusted Customer

11 years ago

Very good communication. Easy transactiom

Protectivity

11 years ago

Thank you for your kind comments!

Date of purchase: 20/05/2015

Trusted Customer

11 years ago

Excellent service

Protectivity

11 years ago

Great! Thank you for your review

Date of purchase: 18/05/2015

Trusted Customer

11 years ago

I first tried to renew on line but was told there was no account in my…

I first tried to renew on line but was told there was no account in my name! The phone call was dealt with promptly, courteously and with no problems.

Protectivity

11 years ago

Thank you for your review. We are glad we could help with your renewal.

Date of purchase: 17/05/2015