good srvice on the phone, very helpful but haven't received my documents!
Protectivity
Protectivity
11 years ago
We're really to sorry to hear that you didn't receive your documents. We email documents automatically as soon as the payment is processed. It could be that we took down your email address incorrectly or the documents may have gone into your junk mail folder. We have just resent them to you by email, and will also put a copy in the post to you today. We appreciate that this is after the event for you, but at least you will then have a copy of what you were covered for.
Everytime i sent an email to ask questions, Protectivity always answer promptly and patiently - when I finally decided to go ahead with my insurance,it took me 5 minutes on the phone. Everything very...
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Protectivity
Protectivity
11 years ago
Brilliant. We are glad you are pleased with the service and that we could answer your questions promptly and patiently.
No need to constantly email me concerning my renewal, 1 email was enough I did reply back acknowledged I would renew on said date yet the day before I received 2 text messages reminding again!! There...
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Protectivity
Protectivity
11 years ago
Thank you for your review. We will pass your comments on to the team.
I can't comment on the level of service you would get if you are ever unfortunate enough to have to make a claim - this is the time when insurance companies show their true colours, I think. But I do...
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Protectivity
Protectivity
11 years ago
Thank you for your comments. We're pleased that you think the coverage is comprehensive and can be tailored to your specific needs, as well as being reasonably priced. If you ever need to make a claim we hope you will be equally satisfied.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.