How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Primrose Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 96,213 reviews

David Sullivan

Feefo Verified

2 days ago

What David Sullivan said about Primrose:

Great little pump from excellent seller.

Excellent service throughout transaction.

primrose-uk

Primrose

1 day ago

Thanks, David – we really appreciate your kind feedback and are delighted you’re happy with the pump and our service.

Product reviews

Date of purchase: 16/07/2026

Trusted Customer

Feefo Verified

2 days ago

I replied earlier

primrose-uk

Primrose

1 day ago

Thanks for coming back to us. I can’t see your earlier reply here, so could you please repeat your message or concern so I can help?

Product reviews

Date of purchase: 16/07/2026

Mr M A Williams

Feefo Verified

GBR

2 days ago

What Mr M A Williams said about Primrose:

Good stuff

Great company, extensive range of garden products and plants, easy to navigate website, quick delivery, good prices

primrose-uk

Primrose

1 day ago

Thank you so much for your lovely feedback, Mr Williams – we’re delighted you’re happy with our range, prices and service! We really appreciate you taking the time to share this.

Product reviews

Date of purchase: 16/07/2026

Trusted Customer

Feefo Verified

2 days ago

Good . Lady I spoke to was very helpful, and sorted everything out .

Good

primrose-uk

Primrose

2 days ago

Glad to be of service! And thanks for the great review – we hope this means you might use us again.

Product reviews

Date of purchase: 01/07/2026

Trusted Customer

Feefo Verified

2 days ago

Service and delivery great. Product quality poor

Delivery within time frame

primrose-uk

Primrose

2 days ago

Thank you for your feedback and for highlighting our service and delivery. We’re sorry the product quality disappointed you; please email us with more details so we can look into this and improve.

Product reviews

Date of purchase: 13/07/2026

Susan Shaw

Feefo Verified

GBR

3 days ago

What Susan Shaw said about Primrose:

Lovely trellis and matching panels

Arrived extremely quickly. Well packaged. Can't fault the service

primrose-uk

Primrose

2 days ago

Thanks, Susan – we really appreciate your lovely feedback and are delighted you’re happy with the trellis, panels and our service.

Product reviews

Date of purchase: 15/07/2026

Julie

Feefo Verified

GBR

3 days ago

What Julie said about Primrose:

Excellent company/ Poor Product

Service was excellent but product very disappointing.

primrose-uk

Primrose

2 days ago

Thanks Julie for taking the time to share this. It’s never easy to hear we’ve disappointed a customer, but your feedback will help us improve, so thank you.

Product reviews

Date of purchase: 01/07/2026

Trusted Customer

Feefo Verified

3 days ago

Excellent service and good quality product

Excellent

primrose-uk

Primrose

2 days ago

Thank you so much for your excellent review – we’re delighted to hear you’re happy with both the service and the product.

Product reviews

Date of purchase: 15/07/2026

Steven Allen

Feefo Verified

GBR

3 days ago

What Steven Allen said about Primrose:

Excellent customer care.

The first product failed, but Primrose very quickly sent out a replacement that has been working fine. Spoke to a real person who acted speedily and resolved the issue, very good service.

primrose-uk

Primrose

2 days ago

Thank you, Steven – I’m really pleased we could get everything sorted quickly and that your replacement is working well. Your feedback means a lot to us and we appreciate you taking the time to share it.

Product reviews

Date of purchase: 28/06/2026

Trusted Customer

Feefo Verified

3 days ago

Beautiful fountain

Delivery was exactly as quoted - it arrived promptly.

primrose-uk

Primrose

2 days ago

Thank you for your lovely feedback – we’re delighted you’re happy with the fountain and that delivery went so smoothly!

Product reviews

Date of purchase: 14/07/2026

Not received a review invite?

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo

Primrose Reviews

450 LPH Mains Powered Submersible Water Feature PumpMore reviews of this product (242)View product websiteQuality pump, does the job very well, excellent service and seller.

Classic Rattan 3 Seater Garden Sofa With Cushions In StoneMore reviews of this product (2)View product websiteDelivery wasn’t arranged. Packaging was wet and damp. sofa smelt very musty. I was left with a pallet I didn’t want.

3-4 Seater Bench Cover 193cm x 81cm - Premium - BlackMore reviews of this product (3)View product websiteAs pre

Easy Spray Pump Reviver Water Feature CleanerMore reviews of this product (17)View product website

Solar Cat Repeller By PestBye®More reviews of this product (54)View product websiteWorked well for 2 days. Then stopped working. It’s in the sun for most of the day so charge shouldn’t be a problem. Changed the batteries as the ones I used were the ones that came with the scarer....Read more

Perching Birds Garden Edge Black H45 x W60cmMore reviews of this product (7)View product websiteCombined with the matching trellis these are lovely. Very pleased with them.

1.82m Perching Birds Black TrellisMore reviews of this product (4)View product websiteLoved it. Trellis looks great in our woodland garden. Very good quality for the price

Willow Hurdle Fence Panel 1.82m x 1.2m (6ft x 4ft) - Handwoven by Papillon™️More reviews of this product (153)View product websiteAbsolutely love it. Well made. Beautiful and natural. Very sturdy.

Blue ceramic outdoor tiered fountain with LED lightMore reviews of this product (3)View product websiteBeautiful fountain. We got it in the sale, saving over £100. It really does enhance our garden.

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?