Thank you for sharing your feedback. We’re truly sorry for the disappointment you’ve experienced. Your order was dispatched as expected, but unfortunately, it seems there was an issue with the courier, which is not the level of service we strive for. A member of our customer service team has since been in touch to provide a resolution, and we do hope you’ll be pleased with the outcome. Please know that customer satisfaction is incredibly important to us, and we always do our best to help in situations like this. If there’s anything more we can assist with, please don’t hesitate to reach out. Best wishes, PTD team ***