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AirPortr Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 6,182 reviews

Stefan

Feefo Verified

Herzogenbuchsee

3 years ago

What Stefan said about AirPortr:

Erfassung des Auftrages, OK. Mailsupport NOK, GPS Tracking Driver NOK

Die Auftragserfassung war nachvollziehbar und logisch, könnte aber massiv verbessert werden. Der Mailsupport hat prompt geantwortet, geht aber mehrfach nicht auf die Frage ein, sondern verweist auf...

Sophie

AirPortr

3 years ago

Hallo, vielen Dank, dass Sie unseren Service nutzen und sich die Zeit genommen haben, ein ausführliches Feedback zu hinterlassen. Diese Art von Feedback hilft uns wirklich dabei, sowohl unser Produkt als auch den von uns angebotenen Service zu verbessern. Zunächst einmal freue ich mich, dass Ihr Gepäck sicher zugestellt wurde und Sie Ihren Urlaub genießen können! Es tut mir leid zu hören, Es tut mir leid zu hören, dass unser Support-Team Ihnen keine detaillierte Antwort geben konnte. Wir werden dies zur Kenntnis nehmen und mit dem Team zusammenarbeiten, um eventuellen Schulungsbedarf zu decken. Das Feedback, das Sie bezüglich der GPS- und App-Awareness gegeben haben, wurde an unser Technikteam weitergeleitet und ich werde sicherstellen, dass es in unserem monatlichen Feedback-Meeting angesprochen wird. Bei weiteren Fragen oder Anliegen in der Zwischenzeit, stehen wir Ihnen gerne zur Verfügung. Mit freundlichen Grüßen Sophie

Trusted Customer

Feefo Verified

3 years ago

Excellent service

They give consistently good service and, in the event of a client making an error in booking - as I did - they went out of their way to rectify the problem and provide a rebate.

Sophie

AirPortr

3 years ago

Hi, Thanks so much for the great review! I'm glad we were able to support with any booking issues. We hope to see you again soon! Thanks, Sophie

Daniel

Feefo Verified

3 years ago

What Daniel said about AirPortr:

Great Service

Great service, all carried out exactly as advertised. Max who collected our cases was brilliant.

Sophie

AirPortr

3 years ago

Thanks for the review, Daniel! And thanks for the feedback for Max, we'll make sure we let him know. Sophie

Trusted Customer

Feefo Verified

3 years ago

Check in was fine but BA didn’t put our luggage on our flight

Check in was fine but the bottom line is our luggage didn’t make our flight. Not good

Sophie

AirPortr

3 years ago

Hi, Thanks for taking the time to leave us a review, and I'm really sorry to hear that BA didn't get your luggage on your flight. I've had a look our side and I can't see any reasons why this have happened, so I would recommend reaching out to BA directly to find out what went wrong. If there is anything else we can help with, please do reach out and apologies once again. Thanks, Sophie

Winnie

Feefo Verified

London

3 years ago

What Winnie said about AirPortr:

Excellent service

Very good service, so easy to arrange pick up of luggage,driver who collected was excellent. Was kept informed all the time, pick up and when reached airport, also when on plane (luggage) would...

Sophie

AirPortr

3 years ago

Hi, Thanks for taking the time to leave us a review! We're so glad you're recommending us - don't forget to take advantage of our referral scheme - https://airportr.com/en/refer-a-friend/ Thanks, Sophie

Joy

Feefo Verified

North West London

3 years ago

What Joy said about AirPortr:

Brilliant service

Fantastic service. Arrived to collect our cases within the given time slot and next saw our cases at destination airport. We were able to travel to Heathrow airport on public transport without any...

Sophie

AirPortr

3 years ago

Thanks so much for your review! It's great to hear you were able to use public transport and not have to worry about your cases. We look forward to welcoming you back soon. Sophie

Joanna

Feefo Verified

Southgate

3 years ago

What Joanna said about AirPortr:

Very Efficient

Excellent, efficient and very friendly.

Sophie

AirPortr

3 years ago

Thanks for taking the time to leave us a review. Really glad to hear you were happy with our service. Sophie

Bruno Giulio

Feefo Verified

3 years ago

What Bruno Giulio said about AirPortr:

Einfach nur genial

Sophie

AirPortr

3 years ago

Das denken wir auch gerne! Vielen Dank für die Bewertung. Sophie

Trusted Customer

Feefo Verified

3 years ago

Excellent!

Excellent service. Easy to use. Saved queuing at airport and potentially missing my flight. No suitcase to drag around London tubes. Would highly recommend.

Sophie

AirPortr

3 years ago

Thanks for the recommendation! Glad to hear we were able to take some of the stress out of travelling for you. Sophie

Michael

Feefo Verified

Staffordshire

3 years ago

What Michael said about AirPortr:

Brilliant! Meant we could travel light across London to Heathrow Could we have the service for Manchester please???

Sophie

AirPortr

3 years ago

Thanks Michael for leaving us a review. Watch this space, we're always looking at how we can expand!

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