Porth Veor Manor Reviews

Thank you for your service feedback. In all fairness, it is not standard practice for our reservations team to ask guests when booking if they are disabled but if any booker makes us aware of any special needs we will always do our utmost to assist. As soon as it was evident that you had difficulty with the stairs we arranged to move you from a second floor to a first floor room. For anyone reading this, it's worth noting that the hotel is an old manor house and does not have a lift. Furthermore, as a gesture of goodwill we offered your son-in-law, who was not resident in the hotel, a complimentary breakfast with us. We are sorry to read that you thought one of our staff members were surly. This was most certainly not his intention and he has asked that we pass on his sincere apologies if he came across this way.

Just to add to the above and having followed up on the point you made about a gentleman on reception being disagreeable. Upon further investigation this is the same gentleman who went out of his way to assist you during your stay. You had difficulty using the phone in the room and you had no mobile signal so he assisted numerous times to help you get in contact with your friend. You will recall that he called your friend on your behalf so that he could then transfer the call to your room. It was also the same gentleman who happily and promptly authorised the room change when we were made aware the first room was not suitable. He then arranged for all your luggage to be moved from the original room to the new room. It does seem unfair to refer to him as surly and disagreeable when he did so much to help you.