How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Pool and Spa Warehouse Reviews

https://poolandspawarehouse.com.au

EXCELLENT

Service

4.6

Product

4.5

1,289

178

1,580

ratings over the past year

32,788 out of 32,787 reviews

Phillip Sellars

Feefo Verified

AUS

7 days ago

What Phillip Sellars said about Pool and Spa Warehouse:

Excellent service and advice , great communication

Excellent advice and i was definitely happy with the products I brought. Recommend to me to buy a new transformer to replace the old one, im very glad I did easy to set up and way easyer to install...

Product reviews

Date of purchase: 12/10/2026

JonQ

Feefo Verified

AUS

7 days ago

What JonQ said about Pool and Spa Warehouse:

Maytronics Niya Sonar F3….what a great little cleaner

Prompt and efficient

Product reviews

Date of purchase: 12/10/2026

Trusted Customer

Feefo Verified

7 days ago

Very poor

Product reviews

Date of purchase: 12/10/2026

Trusted Customer

Feefo Verified

7 days ago

Date of purchase: 12/10/2026

Trusted Customer

Feefo Verified

8 days ago

This order terrible. Other orders placed in the past were good.

Ordered. And was sent 2 weeks later. Apparently out of stock. Not informed. And was ment to be sent express postage to compensate. But was sent regular mail. Taking even longer to receive. Going...

Date of purchase: 05/10/2026

Pieter Ferreira

Feefo Verified

8 days ago

Product reviews

Date of purchase: 08/10/2026

Sarah Goodingham

Feefo Verified

AUS

8 days ago

What Sarah Goodingham said about Pool and Spa Warehouse:

Zodiac CX20 Pool cleaner

Super fast delivery 10/10. Great communication. Would definitely buy through the company again. I did have dramas when doing my warranty it would accept/upload my receipt the page kept going blank...

Product reviews

Date of purchase: 11/10/2026

Craig Hunter

Feefo Verified

AUS

12 days ago

What Craig Hunter said about Pool and Spa Warehouse:

Thank you for your quick response and dealing with the issue!

Product reviews

Renee

Pool and Spa Warehouse

10 days ago

Would you kindly forward me the email you sent our Sales team along with a picture of what you received. My email address is: renee@poolandspawarehouse.com.au

Renee

Pool and Spa Warehouse

8 days ago

Thank you for your email. We will be dispatching a replacement pair of tyres today.

Craig Hunter

8 days ago

Thanks for dealing with the faulty item quickly and efficiently! :)

Date of purchase: 07/10/2026

Ron McGovern

Feefo Verified

AUS

9 days ago

What Ron McGovern said about Pool and Spa Warehouse:

See previous post

See previous post sorry.

Product reviews

Date of purchase: 07/10/2026

Mark

Feefo Verified

AUS

9 days ago

What Mark said about Pool and Spa Warehouse:

Great product but………

Took a few phone calls to establish a delay in stock availability and when it was delivered to the wrong address I had to sort it myself after a lot of hassle.

Product reviews

Date of purchase: 23/09/2026

Not received a review invite?

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo

Pool and Spa Warehouse Reviews

Maytronics Niya Sonar F3 - Sonar 30 Cordless Robotic Pool Cleaner. Floor, Wall, WaterlineMore reviews of this productView product websiteGreat cleaner….does a great job of the floor, walls and waterline

Saltmate Standard PCB SM-SM0098 - Spa Spare PartMore reviews of this productView product websiteIn correct part was received . I have left messages and spoken to someone today and still no one has called me back to resolve issue

Pentair Rebel 2 Wheel Bearing 360492 (Set of 4) - Genuine Pool Cleaner Spare PartMore reviews of this productView product website

The Pool Cleaner Tyres for Tiled Pools 4000-000 - Pool Cleaner Spare PartMore reviews of this productView product websiteI ordered new treads for my pool cleaner - arrived with a 3/4 tear in one tread - I’ve emailed but no response 🤷‍♂️😕

Zodiac MX8 MK2 In-Ground Suction Pool Cleaner. Floor, Wall, WaterlineMore reviews of this productView product websiteThe cleaner itself is really good. It’s a pity it took nearly FOUR WEEKS to arrive and was delivered to the wrong address but when I finally got it, it was great.

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?