It’s really just efficiency and attention to detail that I noticed could be improved.
The quotes sent by planet were wrong on a couple of occasions (wrong number of people and wrong amount e.g. £3000...
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Matt Mockford
Planet Kitesurf Holidays
6 years ago
Hi G - I totally agree with your comments. Our automated quoting system did have some issues with corrupt data- however with your useful feedback we have been able to resolve these issues. At this time of year all holiday companies are extremely busy and we did advise that we were prioritising last minute trips over those in the future - I am really glad we got you booked up at no extra costs to those advised in our quote and that you are set for the trip in June 2019 - just a bit of a wait looking forward to it!!!! ;-) Matt @ Planet
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Trusted Customer
6 years ago
Date of purchase: 04/10/2018
What Trusted Customer said about Planet Kitesurf Holidays:
Knowledgeable, understanding and incredibly patient. Tried very hard to ensure we booked the holiday that would work for each family member within our budget. So glad I used them
Matt Mockford
Planet Kitesurf Holidays
6 years ago
Hi Sarah - lovely comments, many thanks Matt
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Trusted Customer
6 years ago
Date of purchase: 26/09/2018
Excellent service.
Even though the hotel we originally wanted was not available we had excellent advice on the other hotels, as well as recommendations for restaurants etc.
Matt Mockford
Planet Kitesurf Holidays
6 years ago
Many thanks Jan - really happy to have come up with the right solutions - Matt
Excellent. Fast, helpful and insightful. Made it really easy. High hopes for an amazing holiday
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Trusted Customer
6 years ago
Date of purchase: 20/02/2018
They know the place, all worked out as planned and spot delivered beyond the description (and on top, the wind was every day very good!)
And all questions prior to the trip were swiftly and...
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Matt Mockford
Planet Kitesurf Holidays
6 years ago
Hi RB - great to received these fantastic comments - many thanks Matt @ Planet
Product reviews
Matt Mockford
Planet Kitesurf Holidays
6 years ago
awesome feedback RB - thank you for the extended version really helpful Matt
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Trusted Customer
6 years ago
Date of purchase: 28/06/2018
What Trusted Customer said about Planet Kitesurf Holidays:
Matt was very well informed on the phone to guide on alternatives.
Adjusted well to our adding in an extra traveller
Matt Mockford
Planet Kitesurf Holidays
6 years ago
thanks Iain - glad we got it all sorted - Matt@Planet
Product reviews
Matt Mockford
Planet Kitesurf Holidays
6 years ago
awesome!!!
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Trusted Customer
6 years ago
Date of purchase: 30/04/2018
What Trusted Customer said about Planet Kitesurf Holidays:
Thank you for all your help.I will definitely contact Planet
Travel Holidays to plan our return to Mauritius. My family and I enjoyed a lot our trip to Mauritius.
Matt Mockford
Planet Kitesurf Holidays
6 years ago
Hi Luis - thank you for the kind feedback - glad to hear you had a great time!!! Matt @ Planet
Product reviews
Matt Mockford
Planet Kitesurf Holidays
6 years ago
thanks Luis - I will forward your comments onto the hotel - they might look to include a bit more South American cuisine in the future!!!! Boa Sorte!!!!
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Trusted Customer
6 years ago
Date of purchase: 25/06/2018
What Trusted Customer said about Planet Kitesurf Holidays:
Very disappointed. Asked for a range of views as this is my one proper holiday of the year, was recommended Viana for early Sept and specifically asked if there'd be wind. I was told it was windy...
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Trusted Customer
6 years ago
Date of purchase: 19/07/2018
As always, the team had the best advice form my short notice kite holiday, and organized it in a flawless and committed manner. Thank's very much to all the team for that !
Matt Mockford
Planet Kitesurf Holidays
6 years ago
Hi Bruno - many thanks for the great feedback Matt@Planet
Product reviews
Matt Mockford
Planet Kitesurf Holidays
6 years ago
great feedback Bruno - thank you again Matt@Planet
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