Good Afternoon,
We are sorry to hear that you are not happy with your purchase.
As a guide, we recommend that the watch is recharged when the battery level reaches 30% to ensure no settings are lost. If you are able to do this then the watch will hold the alarm times set and there will be no need to enter them again.
If you would like to speak with a member of our team for assistance when resetting the alarms, please do not hesitate to contact us.
With Kind Regards,
Pivotell Ltd