How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Pitchup.com Reviews | Customer Service Reviews for https://www.feefo.com/reviews/pitchup-com | Feefo

Displaying all 139,858 reviews

Trusted Customer

11 years ago

Date of purchase: 21/02/2014

There was some confusion in booking and I had to ring the campsite, the electric…

There was some confusion in booking and I had to ring the campsite, the electric pitches showed as only being for caravans and campervans. However campsite confirmed these are for tents also. The...

Read all

Pitchup.com

11 years ago

Thanks for letting us know about this. The campsite add all their pitch and accommodation types to the website so we'll speak to them about adding tents. Pitchup.com

See full customer review

Trusted Customer

11 years ago

Date of purchase: 22/02/2014

Non-refundable deposit even if you cancel within 24hrs

Pitchup.com

11 years ago

we're sorry to see you're disappointed as we do all we can to make our terms and conditions clear. Our cancellation policy is given on both the campsite and booking pages and in our FAQ's. Pitchup.com

See full customer review

Trusted Customer

11 years ago

Date of purchase: 22/02/2014

great

See full customer review

Trusted Customer

11 years ago

Date of purchase: 22/02/2014

Found it very convenient to use with no fuss. and got my booking within seconds.…

Found it very convenient to use with no fuss. and got my booking within seconds. Will definitely use again Thanks Pitchup.

See full customer review

Trusted Customer

11 years ago

Date of purchase: 21/02/2014

let me do booking for our holiday even if the caravan park canceled the event.…

let me do booking for our holiday even if the caravan park canceled the event. Still waiting to get my money back

Pitchup.com

11 years ago

we're very sorry to hear about this. The park owner is responsible for updating this information so we've spoken to them to make sure this doesn't happen again. We'll get your refund processed ASAP. Pitchup.com

See full customer review

Trusted Customer

11 years ago

Date of purchase: 22/02/2014

it helped me find a campsite

See full customer review

Trusted Customer

11 years ago

Date of purchase: 22/02/2014

Easy to use website

See full customer review

Trusted Customer

11 years ago

Date of purchase: 09/02/2014

This is the first time I have used Pitch up and I was very happy…

This is the first time I have used Pitch up and I was very happy with the layout of the site and the ease of search for suitable camp sites.

See full customer review

Trusted Customer

11 years ago

Date of purchase: 22/02/2014

I found the website very user friendly. I booked 3 holidays with pitch up in the…

I found the website very user friendly. I booked 3 holidays with pitch up in the same weekend!

See full customer review

Trusted Customer

11 years ago

Date of purchase: 19/02/2014

I think Pitchup are very good.

Trusted Customer

11 years ago

excellent the service

See full customer review

Not received a review invite?

About Pitchup.com

Book more than 5,300 campsites, glampsites and holiday parks on Pitchup.com. We feature a wealth of outdoor holidays from caravans and lodges to tent pitches and wigwams in 67 countries in Europe, the Americas, Australia and Africa. Based in London, Pitchup.com was founded in 2009 and is regularly featured in the national press. Awards include FT 1000, 1,000 fastest-growing companies in Europe 2018, Deloitte UK Technology Fast 50 2016, 'Places to Stay - Budget' category at the Independent Travel Awards 2015, Best Travel Mobile Strategy / Campaign at the MOMAs 2014, Best UK Travel Site at the British Travel Press Awards 2011 and the Red Bull 'Future 50'.

Read all

Zeeta House, 200 Upper Richmond Road, London, Greater London, SW15 2SH, United Kingdom