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Pitchup.com Reviews | Customer Service Reviews for https://www.feefo.com/reviews/pitchup-com | Feefo

Displaying all 140,172 reviews

Trusted Customer

11 years ago

Date of purchase: 30/03/2014

Easy site to use but need to look at booking as the caravan park had…

Easy site to use but need to look at booking as the caravan park had to ring and offer a different caravan as the one it said i would be getting on the site was already booked.

Pitchup.com

11 years ago

I'm sorry to hear about this. Campsite and park owners add their own pitch and accommodation availability to Pitchup.com: we will investigate why this error occurred with the caravan park. Thank you for your feedback and for bringing this to our attention. We have spoken to the owner who apologises for the mistake the park made in double booking this pitch. We are glad you are able to stay on this site on another pitch that was offered to you and we hope that you enjoy your trip. Pitchup.com

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Trusted Customer

11 years ago

Date of purchase: 24/04/2014

The website was easy to use and more importantly the site we booked through you…

The website was easy to use and more importantly the site we booked through you is very good.

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Trusted Customer

11 years ago

Date of purchase: 26/04/2014

I made an error in the date of my booking - my fault. There is no online…

I made an error in the date of my booking - my fault. There is no online facility to change, or amend a booking. I had to ring the site direct. This defeats the purpose of an online booking system.

Pitchup.com

11 years ago

Thank you for your feedback. Unfortunately we are unable to offer a facility to amend or change a booking due to each campsite having their own amendment and cancellation policies. We aim to provide customers with all the information needed in our confirmation email should you need to contact the site directly when issues like this arise. I hope you were able to rearrange the dates of your stay and that you enjoy your trip. Pitchup.com

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Trusted Customer

11 years ago

Date of purchase: 26/04/2014

Very pleased thank u . Lorraine Woodward

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Trusted Customer

11 years ago

Date of purchase: 26/04/2014

Vary good u can see what u want what you have to pay and tells…

Vary good u can see what u want what you have to pay and tells u about the site u want to book with pictures and info about it all. Vary happy with this Web site will always use it

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Trusted Customer

11 years ago

Date of purchase: 26/04/2014

Pitch up gave us all the info we needed and it was quick and simple…

Pitch up gave us all the info we needed and it was quick and simple to book. Really pleased!!!

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Trusted Customer

11 years ago

Date of purchase: 25/04/2014

As we are coming from Canada it would have been nice to pay the whole…

As we are coming from Canada it would have been nice to pay the whole amount online or pay the balance when we arrive. Other than that, super easy and informative!

Pitchup.com

11 years ago

Thank you for your feedback, we're very glad you found Pitchup.com easy to use and that it provided you with plenty of information. We are working on a full payment option which will be available soon. We hope you enjoy your trip! Pitchup.com

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Trusted Customer

11 years ago

Date of purchase: 25/04/2014

Very good site, all site availability was correct. Would use again. A+++

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Trusted Customer

11 years ago

Date of purchase: 12/04/2014

Pitchup was the first time I booked a holiday online and I found it easy…

Pitchup was the first time I booked a holiday online and I found it easy to understand so I will book online again.

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Trusted Customer

11 years ago

Date of purchase: 26/04/2014

Easy to use site, payed using paypal, instant messaging confirmation and the site was amazing;…

Easy to use site, payed using paypal, instant messaging confirmation and the site was amazing; definitely use again :-)

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About Pitchup.com

Book more than 5,300 campsites, glampsites and holiday parks on Pitchup.com. We feature a wealth of outdoor holidays from caravans and lodges to tent pitches and wigwams in 67 countries in Europe, the Americas, Australia and Africa. Based in London, Pitchup.com was founded in 2009 and is regularly featured in the national press. Awards include FT 1000, 1,000 fastest-growing companies in Europe 2018, Deloitte UK Technology Fast 50 2016, 'Places to Stay - Budget' category at the Independent Travel Awards 2015, Best Travel Mobile Strategy / Campaign at the MOMAs 2014, Best UK Travel Site at the British Travel Press Awards 2011 and the Red Bull 'Future 50'.

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Zeeta House, 200 Upper Richmond Road, London, Greater London, SW15 2SH, United Kingdom