The earrings were a little tarnished so I had to clean them up. The butterfly on one earring is loose and has fallen out a couple of times already. :-/
Pia Jewellery
Pia Jewellery
11 years ago
Thank you for your feedback. I am sorry to hear that you have been disappointed code 11916 Hammered Silver Heart Studs.
If you believe that the butterfly clip is faulty on the back of one of the earrings then we would advise to return the pair for either an exchange or refund.
If you have any questions please do not hesitate to contact us.
Kind Regards
Ruby
Customer Services
Only received one earring in the box - and after being told a replacement would be sent, nothing received.
Pia Jewellery
Pia Jewellery
11 years ago
Thank you for your feedback. I am sorry to hear that you only received one of code 11916 Hammered Silver Heart Studs.
Unfortunately we are unable to send single earrings as replacements so you should have been advised to return the one you have received for either a replacement pair or refund.
As we have now sold out of code 11916 Hammered Silver Heart Studs I can see on your account that a full refund for these was processed on 16.01.2015.
If you have any questions please do not hesitate to contact us.
Kind Regards
Ruby
Customer Services
Pia Jewellery captures the essence of life’s many moods and offers timeless designs to mark its important moments. Uplifting, comforting, joyful and romantic, discover jewellery that speaks your language, a touchstone for each and every day.
See something you like? Receive FREE delivery when you spend £60 or more!
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Pia Jewellery captures the essence of life’s many moods and offers timeless designs to mark its important moments. Uplifting, comforting, joyful and romantic, discover jewellery that speaks your language, a touchstone for each and every day.
See something you like? Receive FREE delivery when you spend £60 or more!
