Hello, thank you for your feedback. We do however feel that this is unfair as we pride ourselves on our outstanding Customer Service. A confirmation and a dispatch email had been sent to the email address you provided at the point of order. We also replied to your email in less than 24 hours detailing where your frame had been left by the courier. Although you have said that this review has been directed at the delivery company it does affect our feedback. We will forward your complaints to the courier company so that this does not happen again. If we can help further please do not hesitate to contact us. The PF&A Team
Product reviews
Date of purchase: 15/09/2024
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MC
Mrs Elizabeth Cable
Feefo Verified
Saffron Walden
2 years ago
What Mrs Elizabeth Cable said about Photo Frames & Art:
Very disappointing, I was asked to send a photo and detail about the issue and no one responded.
Sales Team
Photo Frames & Art
2 years ago
Hello, thank you for taking the time to leave feedback. I have checked with our Customer Service team and there is no reply to our email requesting a photograph. Could you please send this again to sales@photoframesandart.com as we would like to resolve this issue for you. The PF&A Team x
Our design team are constantly researching upcoming interior trends, releasing new collections throughout the year based upon their finds.We aim to update our website regularly with new items so we always have something on-trend for you.
We take packaging very seriously here at Photo frames & art. After a huge amount of research, we have come up with the perfect packaging to protect your photo frame whilst it's in transit.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Our design team are constantly researching upcoming interior trends, releasing new collections throughout the year based upon their finds.We aim to update our website regularly with new items so we always have something on-trend for you.
We take packaging very seriously here at Photo frames & art. After a huge amount of research, we have come up with the perfect packaging to protect your photo frame whilst it's in transit.