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Photo Frames & Art Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

ME

MelsD

Feefo Verified

Somerset

8 years ago

What MelsD said about Photo Frames & Art:

Couldn't have asked for better!

Incredibly good value for the price! I love all the unique frames I bought. Would definitely shop here again.

Product reviews

Date of purchase: 19/05/2018

0

Trusted Customer

Feefo Verified

8 years ago

Great Frames!

Beautiful frames, well packaged. I ordered a few because I was unsure of quality but they were all lovely! Returns process easy. Although you have to pay £13.44 to return the frames- the returns...

Sales Team

Photo Frames & Art

8 years ago

I am really very sorry that you have been sent the incorrect frames. This is extremely disappointing and will be discussed with our packing team. I can confirm that after your conversation with Eliza the correct white frames have been dispatched for delivery on Friday the 18th of May. My apologies again for all the trouble you have experienced with this order, Kayleigh @ photoframesandart

OZ

Ola Zaid

8 years ago

Despite the mishap with recieiving the wrong frames, Photoframes&art were actually a breeze to deal with to sort this matter out. They were easy to call - no frustrating auto messages - I got straight through to Eliza who was apologetic and had the right frames immediately ordered and I received them exactly 2 days after my phone call. So great customer service. Keep it up! And thank you for addressing my previous feedback.

Product reviews

Sales Team

Photo Frames & Art

8 years ago

Very sorry that you received the incorrect photo frames, this is extremely disappointing and will be discussed with our packing team. I can confirm that after your conversation with Eliza the correct white frames have been dispatched for delivery on Friday the 18th of May

feefo collects all of our feedback for us, I shall look into what options we have to prevent future customers from having to retype their feedback as I understand this takes time. Sorry for all the trouble you have experienced - Kayleigh @ photoframesandart

OZ

Ola Zaid

8 years ago

Despite the mishap with recieiving the wrong frames, Photoframes&art were actually a breeze to deal with to sort this matter out. They were easy to call - no frustrating auto messages - I got straight through to Eliza who was apologetic and had the right frames immediately ordered and I received them exactly 2 days after my phone call. So great customer service. Keep it up! And thank you for addressing my previous feedback.

Date of purchase: 07/05/2018

0

RE

Rebecca

Feefo Verified

Kent

8 years ago

What Rebecca said about Photo Frames & Art:

Fab!

Excellent service, very quick. Frames arrived in perfect condition and look great. Exactly what I was after. Very happy - thank you :-)

Sales Team

Photo Frames & Art

8 years ago

Thank you so much for your lovely feedback, it is much appreciated! So pleased that you're happy with your frames and they arrived quickly - we try our very best to get orders to our customers as soon as possible, so great to hear! - Eliza @ Photoframesandart

Product reviews

Date of purchase: 28/04/2018

0

Trusted Customer

Feefo Verified

8 years ago

lovely frames, great service

attractive frame, as advertised, well made and reasonably priced and there was fast dispatch and good packaging. Thanks

Sales Team

Photo Frames & Art

8 years ago

Thank you for taking the time to leave us your great feedback! It really does mean a lot to us that you are completely happy with all aspects with your order :) Thanks for shopping with us! Kayleigh @ Photoframesandart

Product reviews

Date of purchase: 29/04/2018

0

Trusted Customer

Feefo Verified

8 years ago

Helped to combined by orders

I made an order but then subsequently wanted to add another order to my existing order to avoid having to pay for additional p&p. The customer service advisor was prompt in their response and gave me...

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