Frame was broken - didn't state how to get a replacement; automated out of office reply to email
Sales Team
Photo Frames & Art
3 years ago
Hi there,
We're really sorry that your frame arrived damaged. Although we pack our frames well, unfortunately items can sometimes get damaged in transit.
I can see that when you sent us an email, we were closed for the weekend which is why you received our out of office reply.
I am pleased to see that a member of our customer service team got back to you promtly on Monday morning when we re-opened.
We really hope you're happy with your replacement frame!
The PF+A team x
Excellent product and service and well priced . . Thank You
Sales Team
Photo Frames & Art
3 years ago
Hi there,
Thank you very much for taking the time to leave feedback.
We're so pleased that you were happy with our service, and that you found your frames to be of good value :)
The PF+A team x
Product reviews
Date of purchase: 27/01/2023
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SK
Sarah Keyworth
Feefo Verified
Porthtowan
3 years ago
What Sarah Keyworth said about Photo Frames & Art:
Great price, nice frame and quick delivery. Defintiely will use them again.
Sales Team
Photo Frames & Art
3 years ago
Hi there,
We're so pleased that you're happy with your frame and that you found it to be of good value :)
Thank you very much for your lovely review!
The PF+A team x
Good frames, very well packed, and customer services
Sales Team
Photo Frames & Art
3 years ago
Hi there,
Thank you for taking the time to leave us review.
We're so pleased that you're happy with both our customer service and your photo frames :)
The PF+A team x
Product reviews
Date of purchase: 27/01/2023
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Rosemary Hennessy
Feefo Verified
3 years ago
What Rosemary Hennessy said about Photo Frames & Art:
Hi there,
Thank you for your feedback, it's very much appreciated. We're so pleased that you're happy with the quality and value of your photo frame :)
The PF+A team x
Product reviews
Date of purchase: 27/01/2023
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GB
Gary Bailey
Feefo Verified
3 years ago
What Gary Bailey said about Photo Frames & Art:
Frame was of very good quality, received quickly and well packaged.
Sales Team
Photo Frames & Art
3 years ago
Hi there,
Thank you for your kind review. We're so pleased that you're happy with the quality of your frame.
It's so important to us that you receive your order as quickly as possible and in the very best condition :)
The PF+A team x
Hi there,
We're so pleased that you're happy with the quality and value of your frames.
Thank you very much for taking the time to leave us a review :)
The PF+A team x
Date of purchase: 24/01/2023
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Trusted Customer
Feefo Verified
3 years ago
The service was amazing and it fits my photo of my Grandma and Gandfather in the 1920`s.. beauriful.
Sales Team
Photo Frames & Art
3 years ago
Hi there,
Thank you for taking the time to leave feedback. We're so pleased that you're happy with both our service and your photo frame :)
The PF+A team x
Our design team are constantly researching upcoming interior trends, releasing new collections throughout the year based upon their finds.We aim to update our website regularly with new items so we always have something on-trend for you.
We take packaging very seriously here at Photo frames & art. After a huge amount of research, we have come up with the perfect packaging to protect your photo frame whilst it's in transit.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Our design team are constantly researching upcoming interior trends, releasing new collections throughout the year based upon their finds.We aim to update our website regularly with new items so we always have something on-trend for you.
We take packaging very seriously here at Photo frames & art. After a huge amount of research, we have come up with the perfect packaging to protect your photo frame whilst it's in transit.