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Your Co-op Reviews

https://broadband.yourcoop.coop
Rated
Excellent

Energy, broadband, phone and mobile services from The Midcounties Co-operative

Service
4.1
/5
Product
4.2
/5

5

4

3

2

1

250

73

42

13

41

419

ratings over the past year

Displaying all 3,334 reviews
Trusted Customer
1 month ago
Date of purchase: 22/04/2025
excellent reliable
Excellent reliable
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Marc
Your Co-op
1 month ago
Thank you for the feedback, We are thrilled to hear you are happy with our customer service and product. We appreciate your support and hope to continue to exceed your expectations. Have a lovely day. Marc
Product reviews

0
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PS
Phil Scott
1 month ago
Date of purchase: 01/04/2025
What Phil Scott said about Your Co-op:
A1 Service
Easy, very straightforward, good communication.
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Marc
Your Co-op
1 month ago
Hi Phil, Thank you for the feedback, We are thrilled to hear you are happy with our customer service. We appreciate your support and hope to continue to exceed your expectations. Have a lovely day. Marc
Product reviews

1
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Trusted Customer
2 months ago
Date of purchase: 30/03/2025
Poor application procedure.
I found the application process confusing and long winded, and it took ages to get it fixed up.
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Marc
Your Co-op
2 months ago
HI, thank you for your review, We cannot see a previous text box with any information outlined in, you may have received something you thought was repetitive because you have 2 orders for the same product having been placed a week apart. I have reached out to the new orders team to get in contact, Kind Regards Marc
Trusted Customer
2 months ago
Hi I still have not heard back from the new orders team telling me what is happening and when I am likely to get my broadband service. Cheers Steve
Product reviews

1
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Trusted Customer
1 month ago
Date of purchase: 21/03/2025
100% trustworthy and reliable!
Most friendly and informative staff!
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Marc
Your Co-op
1 month ago
Thank you for the feedback, We are thrilled to hear you are happy with our customer service and product . We appreciate your support and hope to continue to exceed your expectations. Have a lovely day. Marc
Product reviews

1
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Trusted Customer
1 month ago
Date of purchase: 21/03/2025
Please see record of my calls and complaint to coop utilities The main reason for being a cooperative customer is their ethical policies and operation
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Marc
Your Co-op
1 month ago
Hello, Thank you for your feedback. I'm sorry to hear about your unsatisfactory experience. I will ensure that a call is scheduled in for you to discuss any issues you may still be experiencing, Kind Regards, Marc.
Product reviews

1
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Trusted Customer
1 month ago
Date of purchase: 07/04/2025
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Marc
Your Co-op
1 month ago
Thank you for the feedback, We are thrilled to hear you are happy with our customer service. We appreciate your support and hope to continue to exceed your expectations. Have a lovely day. Marc
Product reviews

1
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Trusted Customer
1 month ago
Date of purchase: 25/04/2025
Helpful staff
Staff are always really helpful, explaining things fully
Merchant Logo
Marc
Your Co-op
1 month ago
Thank you for the feedback, We are thrilled to hear you are happy with our customer service and product. We appreciate your support and hope to continue to exceed your expectations. Have a lovely day. Marc
Product reviews

0
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Trusted Customer
1 month ago
Date of purchase: 24/03/2025
"Currently poor re wi-fi and broadband", hence low rating.
Nameen from Sales and Richard, the engineer were both excellent, particularly in respect of customer support. However, am experiencing problems with wi-fi / broadband. Since upgrade to fibre optics...

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Marc
Your Co-op
1 month ago
Hello, Following your correspondence with my colleague in the technical support team, we would highly appreciate it if you could take a second today to re-rate our service. Kind regards, Marc.
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Trusted Customer
1 month ago
Date of purchase: 19/04/2025
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Marc
Your Co-op
1 month ago
Thank you for the feedback, We are thrilled to hear you are happy with our product. We appreciate your support and hope to continue to exceed your expectations. Have a lovely day. Marc
Product reviews

0
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RK
R Keable
London
1 month ago
Date of purchase: 20/03/2025
What R Keable said about Your Co-op:
Fibre isn't great
Friendly and helpful but we asked about full fibre over the years and they never came back to offer it. Finally a call a couple of months ago, this is 2025, revealed that fibre which has been in the...

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About Your Co-op
Your Co-op is part of The Midcounties Co-operative and are the only Co-op utilities provider in the UK offering; broadband, energy, phone and mobile services to residential and business customers. We are owned and controlled by our members, and when you contact our UK based customer service team you are greeted by our co-op colleagues, ready to help.
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01608 434 000
Co-operative House, Warwick Technology Park, Gallows Hill, Warwick, Warwickshire, CV34 6DA, United Kingdom
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About Your Co-op
Your Co-op is part of The Midcounties Co-operative and are the only Co-op utilities provider in the UK offering; broadband, energy, phone and mobile services to residential and business customers. We are owned and controlled by our members, and when you contact our UK based customer service team you are greeted by our co-op colleagues, ready to help.