Service
4.9
/5
Product
4.8
/5
Merchant Logo
Service
4.9
/5
Product
4.8
/5
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LotusGrill BBQ

4
/5

5

4

3

2

1

3

0

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4

ratings

over the past year

Displaying all 10 reviews
LE
Lesley
Consett
1 month ago
Date of purchase: 22/04/2025
LotusGrill BBQ
Everything we wanted - we’re delighted with this purchase.
KS
Ken Simpson
Allesley
6 months ago
Date of purchase: 17/11/2024
LotusGrill BBQ
Easy to use, quick to light and get to temperature, use the Lotus charcoal and 99% smoke free. Absolutely the best bbq I've ever owned. And it's easy to clean.
Trusted Customer
10 months ago
Date of purchase: 27/07/2024
LotusGrill BBQ
Definitely not what I expected, the bbq is solid and well made but it doesn’t work as it says. Does not take 4 minutes to get hot, more around 20 minutes, so long the battery was running low and you...

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Customer Service
Philip Morris & Son
10 months ago
Good afternoon, Thank you for your review. I do sincerley apologise you have experienced these issues. Please could you provide us with some images or videos of the fault you are advising and we can take a look into this under the warranty for you. Our email address is customerservice@philipmorrisdirect.co.uk I look forward to hearing from you. Kind regards, Louise Kellaway.
Trusted Customer
10 months ago
Date of purchase: 20/07/2024
LotusGrill BBQ
TW
T Wateridge
Southampton
1 year ago
Date of purchase: 24/05/2024
LotusGrill BBQ
A great portable bbq, quick and easy to lit and cooks food without high flames. The outside doesn’t get hot so easy to move. We bought one many years ago and is still going strong. Don’t worry about...

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AS
adrian seeley
Norfolk
1 year ago
Date of purchase: 10/05/2024
LotusGrill BBQ
Great little barbecue, very easy to use and very well made. Also great service and prompt delivery
Trusted Customer
1 year ago
Date of purchase: 17/06/2023
LotusGrill BBQ
Second purchase of this great product.
Trusted Customer
2 years ago
Date of purchase: 28/05/2023
LotusGrill BBQ
All work well, though gel quite hard to grips with (lights in a different way to normal lighters)
CM
Cameron Marshall
2 years ago
Date of purchase: 19/05/2023
LotusGrill BBQ
Easy too use portable BBQ
PT
Peter Taylor
2 years ago
Date of purchase: 15/04/2023
LotusGrill Smokeless Charcoal Grill BBQ
Heats up very quickly, smokeless cooking, very pleased with my purchase although it’s a shame it didn’t come with the lighter gel
About Philip Morris & Son
The modern incarnation of Philip Morris & Son is a business that thrives by differentiating itself on the basis of the quality of customer service. Whether you are one of the 120,000+ people a year who buy from us by mail order, or a Herefordshire local who has been shopping with us all your life, we aim to provide you with quality goods and service. Philip Morris & Son was established in Hereford as an ironmongers in 1845. Whilst true to its roots and very much still a family business Philip Morris & Son has developed into the thriving business of today encompassing department store and mail order.
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21-23 Widemarsh Street, Hereford, Herefordshire, HR4 9EE, United Kingdom
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About Philip Morris & Son
The modern incarnation of Philip Morris & Son is a business that thrives by differentiating itself on the basis of the quality of customer service. Whether you are one of the 120,000+ people a year who buy from us by mail order, or a Herefordshire local who has been shopping with us all your life, we aim to provide you with quality goods and service. Philip Morris & Son was established in Hereford as an ironmongers in 1845. Whilst true to its roots and very much still a family business Philip Morris & Son has developed into the thriving business of today encompassing department store and mail order.