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Phase Eight Online Reviews

Rated
Excellent
Service
4.6
/5
Product
4.2
/5

5

4

3

2

1

9,280

1,921

585

207

394

12,387

ratings over the past year

12,387 out of 207,568 reviews
Time:
Past year
Trusted Customer
11 months ago
Date of purchase: 18/05/2024
Poor return service, very slow
Unfortunately this dress was a little small for me so no I returned immediately. I was very disappointed by the speed of the return process and how long it took to be reimbursed.
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Lucy
Phase Eight Online
10 months ago
Hi there, Thank you for taking the time to leave us feedback and I am very sorry to hear that you are not satisfied with our returns system or the sizing of your dress. We will be passing your feedback onto the relevant departments to look into whether we can improve this service. Kind regards,
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Trusted Customer
11 months ago
Date of purchase: 14/05/2024
Disgusted
They are taking money for an item I never received. Disgusted
Product reviews

1
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Trusted Customer
11 months ago
Date of purchase: 02/05/2024
Good service, great item.
Ordered and arrived promptly. The item is lovely and soft and beautiful colour.
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Lucy
Phase Eight Online
10 months ago
Hi there, Thank you for taking the time to leave us feedback. We are pleased to hear you are satisfied with your new purchase and hope this is perfect for you. Kind regards,
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HE
Helen
Cambridge
11 months ago
Date of purchase: 18/04/2024
What Helen said about Phase Eight Online:
Smooth transaction and fast delivery
Very smooth, transaction and fast delivery, am reassured that you can return items if they are not quite right
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Lucy
Phase Eight Online
10 months ago
Hi there, Thank you for taking the time to leave us feedback. If there is anything we can help with please do let us know. Kind regards
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MG
Maria Del Mar Gomez Gomez
12 months ago
Date of purchase: 06/05/2024
What Maria Del Mar Gomez Gomez said about Phase Eight Online:
No realiza la devolución
No he recibido la devolución del vestido devuelto en forma y tiempo por talla grande Hace ya más de mes y medio después de varios correos No tengo respuesta ni devolución
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Trusted Customer
12 months ago
Date of purchase: 27/05/2024
No refund since May, 6 weeks and counting
I have been waiting since mid-May for a refund for this dress. I bought it online and collected it from the Kingston store @BentallCentre. I tried it on in-store and decided to return it as it was...

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3
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Trusted Customer
12 months ago
Date of purchase: 22/05/2024
2 months and no sign of the dress
I ordered this dress in May and am still waiting for it. I went into the store to chase the order and was advised to use the live chat function. After waiting 10 minutes for someone to help me, I...

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About Phase Eight Online
Established in London, in 1979, with a single boutique store, Phase Eight today is an incredible success story, with over 500 points of sale globally. Since launching internationally in 2012, the brand has rapidly expanded to include 200 stores and concessions across 22 countries in Europe, Asia, the Middle East and the Americas. When it launched, Phase Eight’s philosophy was to create an original, design-led brand offering a premium shopping experience for women who are looking for modern, stylish and considered day, work and occasion wardrobes. These are core values that are still passionately upheld today, and have played a key role in driving the worldwide success of Phase Eight.
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Phase Eight (Fashion & Designs) Limited, Head Office, 55 Kimber Road, London, telephone (020) 8877 4011, Greater London, SW18 4NX, United Kingdom
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About Phase Eight Online
Established in London, in 1979, with a single boutique store, Phase Eight today is an incredible success story, with over 500 points of sale globally. Since launching internationally in 2012, the brand has rapidly expanded to include 200 stores and concessions across 22 countries in Europe, Asia, the Middle East and the Americas. When it launched, Phase Eight’s philosophy was to create an original, design-led brand offering a premium shopping experience for women who are looking for modern, stylish and considered day, work and occasion wardrobes. These are core values that are still passionately upheld today, and have played a key role in driving the worldwide success of Phase Eight.