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PharmXtra Reviews

Displaying all 7,259 reviews

Trusted Customer

Feefo Verified

4 years ago

Medication not received yet

Medication was prescribed and apparently still on its way Royal Mail has not received it from EU Meds yet. Needed those meds and haven't had this problem before with,EU Meds.

Oscar

PharmXtra

4 years ago

Hi, We have experienced some issues with the tracking numbers. However, this issue has now been resolved, and your tracking numbers will be updated soon. Please allow more time for Royal Mail to activate your tracking number. Sorry for the inconvenience and thank you for your patience. Kind Regards EU Meds

Trusted Customer

4 years ago

Absolute joke! 3 to 5 days delivery? Blaming Royal Mail. Something clearly wrong with EU Meds now, generic email responses about people's medication just isn't good enough. My meds were showing online as being shipped from Gibraltor on 9th September...I thought great finally on their way...then they arrived BACK in Gibraltor on 13th September after being "processed" at Heathrow!! So flew from Gibraltor to UK where I live and were received back there??!! I had even had text to say be delivered 9.30 to 10.30 on 14th..of course didn't arrive. Now tracking number saying item yet to be received by Royal Mail. Refund me asap.

Trusted Customer

4 years ago

Nearly 3 weeks not arrived or been sent for posting yet..I'm guessing as bo one replying when I ask for refund through every way I can then that's £79.99 wasted?

Trusted Customer

Feefo Verified

4 years ago

Medication not delivered struggling to speak to customer service

Having ordered previously always got my orders. This time tracking number was wrong and could not get in touch with customer service at all via all contact details.

Trusted Customer

Feefo Verified

4 years ago

Order Never Arrived

Order never arrived. Royal Mail website / tracking info shows that item was never dispatched - even 9 days after EU Meds claimed the item was sent. Waste of £54.99.

Marlene

Feefo Verified

4 years ago

What Marlene said about PharmXtra:

Ordered on the 9th September still haven’t received it

Ordered on the 9th September still haven’t received it, I emailed but still haven’t had reply that’s why it’s only 3 stars

Oscar

PharmXtra

4 years ago

Hi there, We are so sorry for the delays. Please be assured your parcel has left our pharmacy and is currently on its way to Royal Mail. Once Royal Mail has scanned your parcel they will confirm your delivery date and time. Unfortunately until your tracking has updated with Royal Mail, we do not have any further updates at this time.

Trusted Customer

Feefo Verified

4 years ago

Not bad

Overall pretty good! Although Royal Mail tracking said “sender despatching item” for 4 days, I thought that I’d been caught out but after contact my order was sent that day, I understand that theses...

Oscar

PharmXtra

4 years ago

Hi there, Thank you for this 5-star review. Kind Regards

Abigail

Feefo Verified

4 years ago

What Abigail said about PharmXtra:

No product.

It hasn't arrived and the tracking number for royal mail doesn't work. I would like either the product I bought or a refund.

Oscar

PharmXtra

4 years ago

Trusted Customer

Feefo Verified

4 years ago

Excellent service

Very happy for prompt response and delivery ! Happy some of the out of stock meds are back

Oscar

PharmXtra

4 years ago

Hi there, Thank you for this 5-star review. Kind Regards

Trusted Customer

Feefo Verified

4 years ago

Good service

Ordered from them before, yes there maybe some delays but over all the service is fantastic, the customer support staff are brilliant and will keep you up to date. I feel some people are judging them...

Oscar

PharmXtra

4 years ago

Hi there, Thank you for this very informative 5-star review. Kind Regards

Trusted Customer

Feefo Verified

4 years ago

Good, but faster delivery would be great

A bit of confusion about !y name at first but all was sorted eventually. Order placed 7th Sept, received 13th which is quite good but not the 2day service they advertice especially as I placed by...

Oscar

PharmXtra

4 years ago

Hi, Thank you for this review. Please be advised that tracked 24 is a 3-5 working day delivery service. Kind Regards

Abigail

Feefo Verified

4 years ago

What Abigail said about PharmXtra:

Not a scam

My mate order took a lot longer then usual but came,replied with a day or 2 by email wasn't rude at all,it took 6 weeks but that was the first time that happened,my mate said he'll be using them all...

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