Hello,
Thank you for taking the time to leave your review.
I am sorry to hear you felt disappointed by your experience, and I completely understand your frustration.
After reviewing your order, I can confirm that it was successfully dispatched from our pharmacy on the 28th of April via the Royal Mail Tracked24 delivery service and was delivered the following morning on the 29th of April.
Regarding age limits, Durex Extended Pleasure ******* are not classified as an age-restricted item, but I understand you may have been wanting to check out with other medications that are age-restricted. Our prescribers do follow strict eligibility criteria for patient safety, including age limitations in some cases. Where we are unable to approve a treatment request, it is purely to ensure the safest course of action based on the information provided in your consultation.
If you have been unable to order a treatment from us due to age limitations, we would recommend speaking to your GP, who is better placed to assess your overall health and offer more tailored care in person.
If you have any further questions or would like to discuss your experience in more detail, our pharmacy team would be more than happy to help. You can contact us on 0207 112 9014 or via live chat at www.pharmica.co.uk.
Thank you again for your feedback, and I hope we can continue to support you moving forward.
Azwad, Pharmica
