Pets Corner Reviews

Hi there, Thank you for your review. We are deeply sorry to hear that you had a bad online experience and thank you for taking the time to let us know. I wish to reassure you that the online store is very much run and owned by Pets Corner. We have a dedicated team of friendly customer service advisers available Monday-Saturday 9 am - 5 pm. Should you ever need us, please do feel free to get in touch either via email at https://www.petscorner.co.uk/contact-us/ or telephone 01293 529420. We launched a new website on 5th June and understand that your order was placed on 6th June. We do apologise that the store was not able to locate your order and I wish to reassure you that full training has now been provided to ensure the click-and-collect process runs a lot more smoothly. We sadly did experience some downtime during the launch of the system, however, we are thrilled to say that this has now been fully resolved and will not happen again to you or anyone else in the future. We do apologise that you were caught up with this and a member of our customer service team will be in touch directly.

Hi there, Thank you for your review. We do apologise that your order was lost in our system during the update, thank you for taking the time to let us know. We are pleased to hear that the store was able to resolve this for you quickly. We launched a new website on 5th June and we sadly did experience some downtime during the launch of the system, however, we are thrilled to say that this has now been fully resolved and will not happen again to you or anyone else in the future. We do apologise that you were caught up with this and a member of our customer service team will be in touch directly.

Hi there, thank you for your review. We are so pleased to hear that you enjoyed your shopping experience but we are deeply sorry that your deliveries have not been reliable recently. This is certainly not a standard we expect at all. A member of our customer service team will be in touch shortly to discuss this with you in more detail.