Pets Corner Reviews

Hi Claire, Thank you for your review. We are very sorry to hear about your experience and thank you for bringing it to our attention. Regrettably, once an order has been placed we aren't able to amend the items I'm afraid, I do sincerely apologise for the disappointing news and any inconvenience this causes. We have been in touch directly to discuss this with you in more detail and have offered to collect the incorrect bag for a full refund. Unfortunately, the alternatives will need to be purchased on a separate order as we are an able to offer exchanges on the website. We take all feedback incredibly seriously and thank you for raising this with us. We take great pride in our customer service and do not except anyone to feel ignored, please be assured that this was certainly not our intention in any way. We are of the understanding that this has now been resolved privately with yourself, however, if there is anything else we can help with, please don't hesitate to get in touch.

Good afternoon, Thank you for taking the time to leave your review. We are delighted to hear that you found our website straightforward and easy to use. We are very sorry that you received such a short dated item in your click and collect order from your local store and we thank you for raising this with us. A member of the customer service team will be in touch directly to resolve this with you.