It’s so easy to order online and can set up repeat orders and save on prices. Everything I’ve ordered has come the next day except once when the item was out of stock. Customer services were...
Awful - product not available when i went to collect it, still waiting on a refund nine days later. If i could give zero stars i would
Laurel
Pets Corner
1 year ago
Good afternoon,
We are deeply sorry to hear about your click and collect experience and that you haven't received your refund. I wish to reassure you that the entire team has been spoken to and they are very sorry for not handling this as they should have done. We take great pride in our customer service and apologise that this has fallen short on this occasion. It is certainly not a standard we expect. The team will be reminded to ensure that they are providing the high level of service and customer communication that we expect at all times.
I can confirm that a full refund for this has now been processed and will be back in your account very soon.
Dear Sue, we are deeply sorry that your cat didn't enjoy the complimentary bag of MORE. We often like to treat our valued customers to such items, as they may find an unexpected product that both they and their companions enjoy, however, we appreciate that it’s not for everyone; thank you so much for giving it a try. Please feel free to pass any remaining food on to a friend, or donate to your local animal shelter as we’re sure that another kitty may enjoy this.
We've been at the forefront of animal nutrition since 1968, and we only promote foods that are wholesome, natural and give pets everything they need for a long, healthy life.
The products we sell are the best quality, and when you look at all of the extra details they are better value too!
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We've been at the forefront of animal nutrition since 1968, and we only promote foods that are wholesome, natural and give pets everything they need for a long, healthy life.
The products we sell are the best quality, and when you look at all of the extra details they are better value too!