Pets Corner Reviews

Hi Maricel, thank you for your review. We are saddened the hear that your cat did not enjoy their complimentary tray of McAdams. We often like to treat our valued customers to such items, as they may find an unexpected product that both they and their companions enjoy, however, we appreciate that it’s not for everyone; thank you so much for giving it a try.

We are so sorry to hear that these wet trays arrived damaged and I can confirm that these have been refunded to you. However, we are pleased to hear that your other items arrived in great condition and we thank you for taking the time to leave your reviews.

We are so sorry that your wet trays arrived damaged and that it came across as if we intended to do nothing to resolve this. We wish to reassure you that this certainly wasn't our intention in any way. During our phone conversation, we asked for a few pictures of the damaged trays to be emailed across so we could arrange free-of-charge replacements to be dispatched to you. We understand that when the pictures were initially sent through to us this email bounced back to you due to the size of the image files, meaning that it didn’t reach us for the replacements to be raised. We do sincerely apologise for this. We can see that you were back in contact with us via email and a member of our customer service team responded as these pictures still hadn’t come through. As we hadn’t heard from you for a couple of days, we also followed up to make sure we could get these to you as quickly as possible. A full refund for these trays has been issued at your request and we do sincerely apologise again for any inconvenience and disappointment this caused. In addition, we can announce that Symply is in the process of updating its packaging which will prevent any similar issues moving forward and we hope that this will be rolled out to customers very soon indeed.

Hi Nicky, we are delighted that your companion is enjoying the Symply small breed and appreciate your feedback concerning the flavour variety. Please be assured that this will be passed on for future review.