Thank you so much for sharing your review. We are thrilled to hear that you thought our service was great, but saddened to hear of your delivery experience. We are sorry that your order went out for delivery earlier than expected and that you did not receive updates on your delivery. As these updates come straight from DPD, sadly, we do not have control over them, however, they may arrive in your junk folder, so we always recommend checking there. If these have not arrived in your junk folder, please feel free to reach out to our customer support team: https://www.petscorner.co.uk/contact-us/online-enquiries/ and we will happily raise this with DPD.
Due to the delivery location, it can take up to 48 hours for delivery (as reflected in the order confirmation), however, it appears that DPD were able to get this to your local delivery depot in time for delivery the following day. We appreciate that this isn’t always ideal, and have fed this back to DPD
