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British Pet Insurance Reviews

Rated
Exceptional

The UK's most comprehensive range of pet insurance.

Service
4.7
/5

5

4

3

2

1

344

51

6

8

12

421

ratings over the past year

420 out of 811 reviews
Time:
Past year
Trusted Customer
5 hours ago
Date of purchase: 03/07/2025
Sorted Quickly
My claim was dealt with very quickly and I was very pleased.
CM
Carley Merritt
Tenterden
17 hours ago
Date of purchase: 23/01/2025
What Carley Merritt said about British Pet Insurance:
Took the dead out of insurance
I've never had to ensure a horse before and found looking for insurance complete mind filled. I decided to go with British pet insurance. I was not with a very long and unfortunately I had to make...

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Trusted Customer
1 day ago
Date of purchase: 03/07/2025
Super straightforward claim process
Super straightforward claim process, all gone and speedy. Only negative is not being able to get pre-approval of costs but that's okay when claims are handled so promptly
SS
Susan Simmons
2 days ago
Date of purchase: 03/07/2025
What Susan Simmons said about British Pet Insurance:
I do think they are good but have had some issues I’ve requested forms to be sent that never came also the claim from my vet they have asked me for the dates instead of the vet
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Petrina
British Pet Insurance
2 days ago
Thank you for your feedback. We’re reviewing this to help us improve and appreciate you taking the time to let us know
Trusted Customer
4 days ago
Date of purchase: 29/06/2025
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Petrina
British Pet Insurance
2 days ago
Thank you for your review and 4 stars
TF
Thomas Finneran
Lincoln
4 days ago
Date of purchase: 26/06/2025
What Thomas Finneran said about British Pet Insurance:
An excellent pet insurance company.
Excellent service and very good communication. I would, and have recommended British Pet Insurance . Thank you for being so fair.
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Petrina
British Pet Insurance
2 days ago
We're delighted to hear you appreciated our communication and fair service. Your recommendation of British Pet Insurance is incredibly generous!
SP
Sally Park
Yalding, Maidstone
4 days ago
Date of purchase: 01/07/2025
What Sally Park said about British Pet Insurance:
Very good 👍
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Petrina
British Pet Insurance
2 days ago
Thank you so much for the 5-star review!
Trusted Customer
6 days ago
Date of purchase: 26/06/2025
Great service
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Petrina
British Pet Insurance
2 days ago
Thanks so much for the 5‑star review! We’re thrilled you had a great experience
MM
Melanie Marshal
Nottinghamshire
6 days ago
Date of purchase: 25/06/2025
What Melanie Marshal said about British Pet Insurance:
Expensive, V high excess
Very slow to pay, Very high excess, very high age related excess. Took almost half of the claim in excess charges. Polivy very exspnsive
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Petrina
British Pet Insurance
2 days ago
Thanks for sharing your experience. We’re very sorry the excess and payout process didn't meet expectations — that's not the service we strive for. We’re reviewing this to improve so thank you for the feedback.
Trusted Customer
9 days ago
Date of purchase: 29/06/2025
Very good service
Very easy to deal with
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Petrina
British Pet Insurance
2 days ago
Thank you so much for your wonderful review and the 5-star rating! I’m delighted to hear that you had a great experience with our service. Your feedback means a lot to us—it motivates our team to keep delivering our best.
About British Pet Insurance
Insurance that’s right for you and your pet. ✓ For your dog, cat, horse, exotics, and pet business. ✓ Choice, flexibility, and a range of optional extras. ✓ Quick and simple claims process. ✓ No additional charges for paying monthly. ✓ Feefo Gold Trusted Service from our friendly UK team.
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Petcover EU Limited, Haywards Heath, West Sussex, RH16 1TX, United Kingdom
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About British Pet Insurance
Insurance that’s right for you and your pet. ✓ For your dog, cat, horse, exotics, and pet business. ✓ Choice, flexibility, and a range of optional extras. ✓ Quick and simple claims process. ✓ No additional charges for paying monthly. ✓ Feefo Gold Trusted Service from our friendly UK team.