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British Pet Insurance Reviews

Rated
Exceptional

The UK's most comprehensive range of pet insurance.

Service
4.7
/5

5

4

3

2

1

342

51

5

8

12

418

ratings over the past year

418 out of 807 reviews
Time:
Past year
SS
Susan Simmons
2 hours ago
Date of purchase: 03/07/2025
What Susan Simmons said about British Pet Insurance:
I do think they are good but have had some issues I’ve requested forms to be sent that never came also the claim from my vet they have asked me for the dates instead of the vet
Trusted Customer
1 day ago
Date of purchase: 29/06/2025
TF
Thomas Finneran
Lincoln
1 day ago
Date of purchase: 26/06/2025
What Thomas Finneran said about British Pet Insurance:
An excellent pet insurance company.
Excellent service and very good communication. I would, and have recommended British Pet Insurance . Thank you for being so fair.
SP
Sally Park
Yalding, Maidstone
2 days ago
Date of purchase: 01/07/2025
What Sally Park said about British Pet Insurance:
Very good 👍
Trusted Customer
3 days ago
Date of purchase: 26/06/2025
Great service
MM
Melanie Marshal
Nottinghamshire
3 days ago
Date of purchase: 25/06/2025
What Melanie Marshal said about British Pet Insurance:
Expensive, V high excess
Very slow to pay, Very high excess, very high age related excess. Took almost half of the claim in excess charges. Polivy very exspnsive
Trusted Customer
6 days ago
Date of purchase: 29/06/2025
Very good service
Very easy to deal with
Trusted Customer
8 days ago
Date of purchase: 25/06/2025
W
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Petrina
British Pet Insurance
6 days ago
Thank you for your 4-star review. If there’s anything we could do to improve your experience further, we’d love to hear from you.
LI
Lucy Irvine
Manchester
7 days ago
Date of purchase: 20/06/2025
What Lucy Irvine said about British Pet Insurance:
Our claim was rejected with little to no explanation and the reason that was given was incorrect. What is the point in paying insurance when you won’t help us to cover necessary vet bills?
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Petrina
British Pet Insurance
6 days ago
We're very sorry to hear about your experience and understand how frustrating and disappointing this must be, especially during a difficult time for you and your pet. We always aim to handle claims fairly and clearly, and we're concerned to hear that you felt the explanation provided was insufficient. We’d really appreciate the opportunity to look into this further and see how we can help. Please contact our team directly with your policy number so we can review your case. Thank you for your feedback—it helps us improve.
Trusted Customer
7 days ago
Date of purchase: 17/06/2025
Couldn't get my pet policy done online but called and very helpful, professional and polite. All done very quickly too.
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Petrina
British Pet Insurance
6 days ago
Thanks for your review! We're sorry the online process didn't work out, but we're glad our team could assist you quickly and professionally over the phone.
About British Pet Insurance
Insurance that’s right for you and your pet. ✓ For your dog, cat, horse, exotics, and pet business. ✓ Choice, flexibility, and a range of optional extras. ✓ Quick and simple claims process. ✓ No additional charges for paying monthly. ✓ Feefo Gold Trusted Service from our friendly UK team.
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Petcover EU Limited, Haywards Heath, West Sussex, RH16 1TX, United Kingdom
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About British Pet Insurance
Insurance that’s right for you and your pet. ✓ For your dog, cat, horse, exotics, and pet business. ✓ Choice, flexibility, and a range of optional extras. ✓ Quick and simple claims process. ✓ No additional charges for paying monthly. ✓ Feefo Gold Trusted Service from our friendly UK team.