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British Pet Insurance Reviews | Customer Service Reviews for https://www.feefo.com/reviews/petcover-uk | Feefo

420 out of 811 reviews

Time:

Past year

Trusted Customer

5 hours ago

Date of purchase: 03/07/2025

Sorted Quickly

My claim was dealt with very quickly and I was very pleased.

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Carley Merritt

Tenterden

17 hours ago

Date of purchase: 23/01/2025

What Carley Merritt said about British Pet Insurance:

Took the dead out of insurance

I've never had to ensure a horse before and found looking for insurance complete mind filled. I decided to go with British pet insurance. I was not with a very long and unfortunately I had to make...

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Trusted Customer

1 day ago

Date of purchase: 03/07/2025

Super straightforward claim process

Super straightforward claim process, all gone and speedy. Only negative is not being able to get pre-approval of costs but that's okay when claims are handled so promptly

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Susan Simmons

2 days ago

Date of purchase: 03/07/2025

What Susan Simmons said about British Pet Insurance:

I do think they are good but have had some issues I’ve requested forms to be sent that never came also the claim from my vet they have asked me for the dates instead of the vet

Petrina

British Pet Insurance

2 days ago

Thank you for your feedback. We’re reviewing this to help us improve and appreciate you taking the time to let us know

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Trusted Customer

4 days ago

Date of purchase: 29/06/2025

Petrina

British Pet Insurance

2 days ago

Thank you for your review and 4 stars

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Thomas Finneran

Lincoln

4 days ago

Date of purchase: 26/06/2025

What Thomas Finneran said about British Pet Insurance:

An excellent pet insurance company.

Excellent service and very good communication. I would, and have recommended British Pet Insurance . Thank you for being so fair.

Petrina

British Pet Insurance

2 days ago

We're delighted to hear you appreciated our communication and fair service. Your recommendation of British Pet Insurance is incredibly generous!

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Sally Park

Yalding, Maidstone

4 days ago

Date of purchase: 01/07/2025

What Sally Park said about British Pet Insurance:

Very good 👍

Petrina

British Pet Insurance

2 days ago

Thank you so much for the 5-star review!

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Trusted Customer

6 days ago

Date of purchase: 26/06/2025

Great service

Petrina

British Pet Insurance

2 days ago

Thanks so much for the 5‑star review! We’re thrilled you had a great experience

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Melanie Marshal

Nottinghamshire

6 days ago

Date of purchase: 25/06/2025

What Melanie Marshal said about British Pet Insurance:

Expensive, V high excess

Very slow to pay, Very high excess, very high age related excess. Took almost half of the claim in excess charges. Polivy very exspnsive

Petrina

British Pet Insurance

2 days ago

Thanks for sharing your experience. We’re very sorry the excess and payout process didn't meet expectations — that's not the service we strive for. We’re reviewing this to improve so thank you for the feedback.

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Trusted Customer

9 days ago

Date of purchase: 29/06/2025

Very good service

Very easy to deal with

Petrina

British Pet Insurance

2 days ago

Thank you so much for your wonderful review and the 5-star rating! I’m delighted to hear that you had a great experience with our service. Your feedback means a lot to us—it motivates our team to keep delivering our best.

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About British Pet Insurance

Insurance that’s right for you and your pet. ✓ For your dog, cat, horse, exotics, and pet business. ✓ Choice, flexibility, and a range of optional extras. ✓ Quick and simple claims process. ✓ No additional charges for paying monthly. ✓ Feefo Gold Trusted Service from our friendly UK team.

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Petcover EU Limited, Haywards Heath, West Sussex, RH16 1TX, United Kingdom