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British Pet Insurance Reviews

https://britishpetinsurance.co.uk

Rated

Exceptional

The UK's most comprehensive range of pet insurance.

Service

4.7

342

418

ratings over the past year

418 out of 807 reviews

Time:

Past year

Susan Simmons

2 hours ago

Date of purchase: 03/07/2025

What Susan Simmons said about British Pet Insurance:

I do think they are good but have had some issues I’ve requested forms to be sent that never came also the claim from my vet they have asked me for the dates instead of the vet

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Trusted Customer

1 day ago

Date of purchase: 29/06/2025

See full customer review

Thomas Finneran

Lincoln

1 day ago

Date of purchase: 26/06/2025

What Thomas Finneran said about British Pet Insurance:

An excellent pet insurance company.

Excellent service and very good communication. I would, and have recommended British Pet Insurance . Thank you for being so fair.

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Sally Park

Yalding, Maidstone

2 days ago

Date of purchase: 01/07/2025

What Sally Park said about British Pet Insurance:

Very good 👍

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Trusted Customer

3 days ago

Date of purchase: 26/06/2025

Great service

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Melanie Marshal

Nottinghamshire

3 days ago

Date of purchase: 25/06/2025

What Melanie Marshal said about British Pet Insurance:

Expensive, V high excess

Very slow to pay, Very high excess, very high age related excess. Took almost half of the claim in excess charges. Polivy very exspnsive

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Trusted Customer

6 days ago

Date of purchase: 29/06/2025

Very good service

Very easy to deal with

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Trusted Customer

8 days ago

Date of purchase: 25/06/2025

Petrina

British Pet Insurance

6 days ago

Thank you for your 4-star review. If there’s anything we could do to improve your experience further, we’d love to hear from you.

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Lucy Irvine

Manchester

7 days ago

Date of purchase: 20/06/2025

What Lucy Irvine said about British Pet Insurance:

Our claim was rejected with little to no explanation and the reason that was given was incorrect. What is the point in paying insurance when you won’t help us to cover necessary vet bills?

Petrina

British Pet Insurance

6 days ago

We're very sorry to hear about your experience and understand how frustrating and disappointing this must be, especially during a difficult time for you and your pet. We always aim to handle claims fairly and clearly, and we're concerned to hear that you felt the explanation provided was insufficient. We’d really appreciate the opportunity to look into this further and see how we can help. Please contact our team directly with your policy number so we can review your case. Thank you for your feedback—it helps us improve.

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Trusted Customer

7 days ago

Date of purchase: 17/06/2025

Couldn't get my pet policy done online but called and very helpful, professional and polite. All done very quickly too.

Petrina

British Pet Insurance

6 days ago

Thanks for your review! We're sorry the online process didn't work out, but we're glad our team could assist you quickly and professionally over the phone.

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About British Pet Insurance

Insurance that’s right for you and your pet. ✓ For your dog, cat, horse, exotics, and pet business. ✓ Choice, flexibility, and a range of optional extras. ✓ Quick and simple claims process. ✓ No additional charges for paying monthly. ✓ Feefo Gold Trusted Service from our friendly UK team.

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Petcover EU Limited, Haywards Heath, West Sussex, RH16 1TX, United Kingdom