We need to buy two kinds of prescription food for our cats, one wet and one dry both of the same brand. Somehow this ends up coming as two separate deliveries every time, but we only ever receive...
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Chelsea
Pet Prescription Limited
3 years ago
Hi,
Thank you for your feedback!
Unfortunately we do currently have multiple warehouses being used for food orders.
We are trying our best to make all orders be dispatched from one warehouse to prevent confusion however currently depending on stock levels and weight, this can vary the amount of parcels you will be delivered.
As a company we have made changes and are still investigating on how to improve this.
You will receive order tracking for both parcels separately, however this will be sent through to your emails or text by the delivery company (DPD) when scanned on to there delivery truck.
I do apologise for the inconvenience.
Kind regards,
Chelsea
Pet Prescription
Customer Care Team
Product reviews
Date of purchase: 10/10/2022
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Colette McLister
Belfast
3 years ago
What Colette McLister said about Pet Prescription Limited:
Hi
Thank you for your excellent feedback.
We really appreciate your comments. Thank you for your custom!
Kind regards,
Billie
Pet Prescription
Customer Care Team
Product reviews
Date of purchase: 25/09/2022
0
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JB
Julie Bowles
Westfield. East Sussex.
3 years ago
What Julie Bowles said about Pet Prescription Limited:
Great service, never had a problem. Fast delivery as well.
Emma
Pet Prescription Limited
3 years ago
Hi Julie,
Thank you for your excellent feedback.
I'm really pleased your happy with our service.
Kind regards,
Jamie
Pet Prescription
Customer Care Team
Whatever I have ordered from them, past and present, I have miraculously received it within 2 working days of the order. I tend to order what my dog requires a couple of days early in case there are...
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Emma
Pet Prescription Limited
3 years ago
Hi Jan,
Thank you for your excellent feedback.
We really appreciate hearing this! Thank you!
Kind regards,
Alex
Pet Prescription
Customer Care Team
Product reviews
Date of purchase: 09/10/2022
0
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Sally Smith
3 years ago
What Sally Smith said about Pet Prescription Limited:
easy to order and quick delivery.
Emma
Pet Prescription Limited
3 years ago
Hi Sally,
Thank you for your excellent feedback.
We really appreciate your comments.
Kind regards,
Charlie
Pet Prescription
Customer Care Team
Date of purchase: 09/10/2022
0
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NICHOLAS WALKER
3 years ago
What NICHOLAS WALKER said about Pet Prescription Limited:
Very efficient service
Emma
Pet Prescription Limited
3 years ago
Hi Nicholas,
Thank you for your excellent feedback.
We really appreciate your comments.
Kind regards,
Jo
Pet Prescription
Customer Care Team
Pet Prescription is a UK-based online veterinary dispensary and part of a group of over 500 veterinary practices in the UK. We can legally supply prescription-only veterinary medicines and advise on their safe and effective use.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Pet Prescription is a UK-based online veterinary dispensary and part of a group of over 500 veterinary practices in the UK. We can legally supply prescription-only veterinary medicines and advise on their safe and effective use.
