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Petplan Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

2,993 out of 72,176 reviews

Past year

Ms Ruth Lamb

Feefo Verified

12 months ago

What Ms Ruth Lamb said about Petplan:

The service I have now and previously is good BUT It was a little too much pressure to take out insurance if you have had free from a rescue and I know this has put people off Example below REVIEW...

Date of purchase: 10/07/2025

Trusted Customer

Feefo Verified

12 months ago

Excellent

I spoke to a lovely lady called Denise. Denise talked me through the policy and expanded everything. The policy document arrived by post, as per my request, old age a factor! It was just as Denise...

Date of purchase: 08/07/2025

Trusted Customer

Feefo Verified

12 months ago

Date of purchase: 09/07/2025

Ms Carol Holmes

Feefo Verified

12 months ago

What Ms Carol Holmes said about Petplan:

it was very easy form to fill in

Date of purchase: 13/07/2025

Mrs Elizabeth Mcintyre-ure

Feefo Verified

Lincolnshire

12 months ago

What Mrs Elizabeth Mcintyre-ure said about Petplan:

Helpful caln't always think what to ask

Gigi

Petplan

12 months ago

Hi Mrs Mcintyre-Ure, Thanks for your review! We're glad you find our service helpful, if you do have any questions don't hesitate to get in touch. Thanks, Gigi - The Customer Service Team

Date of purchase: 07/07/2025

Ms Janet Shields

Feefo Verified

Birkenhead

12 months ago

What Ms Janet Shields said about Petplan:

Rubbish

****

Product reviews

Gigi

Petplan

12 months ago

Hi Ms Shields, Thanks for your review. We understand the frustration of the additional 20% excess charges being applied to your policy, this is applied when your pet turns a certain age so we can help premiums stay at the price they are, if not, then the price would increase, and also due to the risk of illness and injury increasing as your pets get older. We do notify you of any changes to your policy in your renewal documents 3 weeks ahead of your renewal so you can review any changes to your policy. I can see a complaint has been logged so I hope you can come to a resolution with our Complaints Team. Thanks, Gigi - The Customer Service Team

Date of purchase: 08/07/2025

Mr Martyn Wilson

Feefo Verified

Cardiff

12 months ago

What Mr Martyn Wilson said about Petplan:

On line information was clear and the joining process was easy. Quotation was competitive. Petplan came with a good recommendation from several friends.

Date of purchase: 09/07/2025

Mr A Martin

Feefo Verified

Edinburgh

12 months ago

What Mr A Martin said about Petplan:

Easy peasy …

Easy to sign up, lots of options available and simple to pick a date to get started ..

Date of purchase: 08/07/2025

Trusted Customer

Feefo Verified

12 months ago

Spoke to really lovely on the phone,she was so helpful and incredibly nice,hopefully we will never need to be in touch! but the contact was wonderful.

Date of purchase: 01/07/2025

Mrs Linda Tallons

Feefo Verified

Yorkshire

12 months ago