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Petplan Reviews

https://www.petplan.co.uk/

EXCEPTIONAL

Service

4.7

Product

4.6

2,477

298

2,971

ratings over the past year

2,954 out of 72,289 reviews

Past year

Mr Shahid Ali

Feefo Verified

3 hours ago

Date of purchase: 10/07/2026

Trusted Customer

Feefo Verified

4 hours ago

Lily's last holiday

Easy to claim and paid out with no problem. We had to visit a vet whilst on holiday. This was not a problem for petplan. This time we had to say goodbye to our oldie. Thank you for being there.

Date of purchase: 16/07/2026

Trusted Customer

Feefo Verified

10 hours ago

Petplan service was excellent, they kept me up to date with how my claim was progressing and it was paid within 7 days.

Date of purchase: 16/07/2026

Trusted Customer

Feefo Verified

14 hours ago

Treatment from 2 separate vet practices

My cat had to attend 2 vet practices - the second was for overnight care as the first closed for the weekend. The claim for the first vet has been settled quickly but the bill for the second vet is...

Zen

Petplan

12 hours ago

Hi, We're sorry to hear that you haven't heard about your second claim. Can we ask you to email social@petplan.co.uk with your policy number and we can look into that for you. Thanks, Zen – The Customer Service Team

Date of purchase: 14/07/2026

Miss Ceri Smith

Feefo Verified

GBR

15 hours ago

What Miss Ceri Smith said about Petplan:

Excellent pet insurance

Easy to fill out the online form. Fast decision and pay back.

Date of purchase: 16/07/2026

Trusted Customer

Feefo Verified

16 hours ago

Will change as soon as there is a better insurance plan. Pet Plan accused me of getting pet insurance for a small claim. No worth the time for a long interrogating call for 100 quid bill. Calling...

Zen

Petplan

12 hours ago

Hi, We're sorry to hear of your experience. Some claims may need additional information for us to complete assessment. We're sorry if you felt the call was interrogating. We will log your comments as feedback. Thanks, Zen – The Customer Service Team

Date of purchase: 16/07/2026

Trusted Customer

Feefo Verified

1 day ago