Petplan has been wonderful for both my samoyeds I have had zero problems and have used them for all my dogs
I have had their health insurance for 5 dogs and they have been wonderful
Maybe it's not...
There is always a debate over pet insurance but my experience with petplan has always been good. Whenever we have made a claim it has been dealt swiftly, usually the main delay is the vets processing...
The claim was eventually paid but we had requested pre-authorisation weeks before the operation and despite chasing the vet, and the vet contacting PetPlan, minutes before the operation we had to...
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Zen
Petplan
3 months ago
Hi,
Thank you for your feedback, and we’re sorry to hear about the challenges you faced during the pre-authorisation process. We understand how stressful this must have been. While we’re pleased the claim was resolved, we recognize that the experience fell short of expectations. Please rest assured that we will take your comments as valuable feedback to help us improve our processes and ensure smoother communication in the future.
Thanks, Zen - The Customer Service Team
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