slow to process order very slow delivery dont answer phone when you call
expected me to send bank statement to prove i had gone into overdraft to buy another lot of product from another seller . how...
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Pet Drugs Online
Pet Drugs Online
11 years ago
It was good to talk! I was SO pleased to find out this was not us but another online company. You have kindly offered to correct our rating and reassured us that we have provided excellent service.
Simon (head of pet drugs online)
Pet Drugs Online
Pet Drugs Online
11 years ago
It was good to talk! I was SO pleased to find out this was not us but another online company. You have kindly offered to correct our rating and reassured us that we have provided excellent service and you will continue to have our business.
Simon (head of pet drugs online)
Trusted Customer
11 years ago
hello if anyone reads my comments please ignore it was another supplier that let me down and i got them mixed up . this company pet drugs onine service was foirst class dleivery within 38 hrs akn ill use them again
Pet Drugs Online give excellent service and the customer care is brilliant. If there is a problem with something ordered, one phone call and it is sorted
Had to phone the company as only 14 drontal tablets had been sent instead of the 16 which had been paid for. They were sent promptly enough but The person I spoke to didn't even apologise for their...
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Pet Drugs Online
Pet Drugs Online
11 years ago
Simon (head of pet drugs online)
Trusted Customer
11 years ago
Quick response to poor rating, so it's good to know that the company is paying attention and makes the effort to reply with an apology. We will definitely use Pet Drugs Online again as their prices are very competitive and, presumably, someone was having a "bad day" for whatever reason, when our order was checked land dispatched!
The delivery was quite slow, I suppose we could blame 'christmas post' but I have always received it much quicker from other suppliers.
Pet Drugs Online
Pet Drugs Online
11 years ago
I was sorry to hear that the item was slow to arrive. I have checked I can see that it was sent on the day of the order. I can only think it was indeed the Christmas post.
Simon (head of pet drugs online)
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.