They sent the wrong product and after numerous phone calls and an email, I still failed to receive the product I ordered. I gave up in the end and went else where!!!!! Received a very snotty email...
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Pet Drugs Online
Pet Drugs Online
11 years ago
It was lovely to talk on the phone. Thank you for taking the time. As I outlined I can see that you reported receiving the wrong item on the 24.11 and that we sent you a new package and by separate cover an SAE to return the original order. Neither were received by you. As opposed to send you a third package we decided it best to return your money which we did. The experience you have received in not in line with the 3000+ customers who have outlined our service as excellent and I genuinely have no idea where the package went. I wish, like you, we did.
Simon (head of pet drugs online)
Product reviews
Date of purchase: 22/10/2014
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Trusted Customer
Feefo Verified
11 years ago
They have always given us a first-class and predictable service.
Product reviews
Date of purchase: 28/10/2014
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Trusted Customer
Feefo Verified
11 years ago
Only one problem not clear how to remove item from basket when ordered in error.
Product reviews
Date of purchase: 31/10/2014
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Trusted Customer
Feefo Verified
11 years ago
Great service, easy to use website, reasonable prices, prompt delivery.
Order wasn't picked properly, but a quick email resulted in the order being sent in full by next post. Anyone can make a mistake and they dealt with it imeadiatly, good service.
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