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PeplerOptics Reviews | Customer Service Reviews for https://www.feefo.com/reviews/pepler-optics | Feefo

13 out of 294 reviews

Time:

Past year

Trusted Customer

4 days ago

Date of purchase: 01/07/2024

Super quick, great product, efficient and friendly service

Andrew

PeplerOptics

3 days ago

Thank you for your positive review. We really appreciate the feedback.

Product reviews

Chris Hiskey

Ipswich

18 days ago

Date of purchase: 20/06/2024

Product reviews

Wayne Bennett

29 days ago

Date of purchase: 11/04/2024

What Wayne Bennett said about PeplerOptics:

Poor communication while waiting for the microscope to be delivered. I had to chase each time the delivery deadline was missed. They did lend me a demo microscope for an important deadline but I had t

...

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Andrew

PeplerOptics

25 days ago

Wayne, we would like to respond to your comments. It was clear at the time of your order that we did not have the microscope in stock and there would be several weeks waiting time. When the manufactuer advised us that the waiting time would be even longer we shared this information with you and offered you the option to cancel your order and receive a full refund. Instead of a refund you requested to have a microscope on loan in the meantime. We agreed to do this for free, without charge. Unluckily there was an issue with DHL so to help you out we paid again at our cost for a same day delivery to you of the loan unit. Not only have you had no issue with your deadline but we have really tried to help you as much as we could. Andrew

Product reviews

I waited 3 months for the microscope to arrive and when it did, it was in poor condition and poorly made. I would not recommend the manufacturer or Pepler Optics (the UK distributor).

Andrew

PeplerOptics

25 days ago

Wayne, the NexiusZoom has been extremely popular and we have never received a negative feedback on it to date. You notified us last week of a scratch on the stand which we are dealing with this at the moment. This does not affect the performance. With regard to waiting 3 months it was clear at the time of your order that we did not have the microscope in stock and there would be several weeks waiting time. When the manufactuer advised us that the waiting time would be even longer we shared this information with you and offered you the option to cancel your order and receive a full refund. Instead of a refund you requested to have a microscope on loan in the meantime. We agreed to do this for free, without charge. Unluckily there was an issue with DHL so to help you out we paid again at our cost for a same day delivery to you of the loan unit. Not only have you had no issue with your deadline but we have really tried to help you as much as we could. Andrew

Trusted Customer

1 month ago

Date of purchase: 25/04/2024

great service arrived sooner than expected, i would use again

Andrew

PeplerOptics

1 month ago

Thank you for taking the time to leave a positive review, we really appreciate it and are delighted to hear that you would order from us again. Andrew

Product reviews

Trusted Customer

3 months ago

Date of purchase: 03/04/2024

The service was excellent. Good tracked delivery service 👌

Andrew

PeplerOptics

3 months ago

Thank you for taking the time to leave a positive review, we really appreciate it. Andrew

Product reviews

Trusted Customer

5 months ago

Date of purchase: 17/01/2024

I have to agree this company shows a personal approach to customers and offers the products of a high quality.

Andrew

PeplerOptics

5 months ago

Thank you for taking the time to leave a positive review, we really appreciate it. Andrew

Product reviews

Trusted Customer

6 months ago

Date of purchase: 08/01/2024

Great service, prompt shipment and a super quality magnifying lamp.

Andrew

PeplerOptics

6 months ago

Thank you for taking the time to leave a positive review, we really appreciate it. Andrew

Product reviews

Trusted Customer

6 months ago

Date of purchase: 07/01/2024

Well made optical tool; the instructions are very basic and there could be more information about the software side, folders and image storage, also the various heads for the camera. No doubt this is

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Andrew

PeplerOptics

6 months ago

Thank you for taking the time to leave a positive review, we really appreciate it and will share your comments with the manufacturer. Andrew

Product reviews

John McCormack

Chandler’s Ford, Southampton

7 months ago

Date of purchase: 24/10/2023

What John McCormack said about PeplerOptics:

I had email and telephone conversations to decide on what I actually needed to suit my requirements.

Andrew

PeplerOptics

7 months ago

Hi John, thank you so much for your positive review. We really appreciate the feedback. Andrew

Product reviews

Stephen Durr

8 months ago

Date of purchase: 01/11/2023

What Stephen Durr said about PeplerOptics:

Excellent service with no issues for me; the order went through without any problems.

Andrew

PeplerOptics

8 months ago

Hi Stephen, thank you for your positive review. We really appreciate the feedback. Andrew

Product reviews

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About PeplerOptics

PeplerOptics supplies optical instruments for use in industry, laboratories, education. Our extensive catalogue includes microscopes, magnifiers and a wide range of tools for all kinds of optical inspection, measurement, rework and vision enhancing tasks. Explore our superb range from brands such as Peak, Dino-Lite, Euromex, Eschenbach, Kitotec and more top manufacturers. Benefit from our expert technical advice, on-line ordering, on-site demonstrations and worldwide delivery.

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01625 541 336

Booths Park, Chelford Road, Knutsford, Cheshire, WA16 8BZ, United Kingdom

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PeplerOptics Reviews

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Electronic Length Measuring Scale RulerMore reviews of this product (1)View product website

Eschenbach Mobilux LED Illuminated Hand-held Magnifier, Rectangular LensAn easy to use magnifier. Has different light settings regarding the LED. Well worth it's money and quite sturdy as to when accidentally dropped ont...More reviews of this product (9)View product website

KIMAG-10-LED Scale Loupe Measuring Magnifier, 0.1mm Scale, 10xMore reviews of this product (3)View product website

Daylight Omega 5 Magnifying Lamp, 3 + 5 Dioptre, 8W LED, 1.75xSuper quality magnifying lamp with two levels of magnification and several light level options. Great for working on intricate model train items, shou...More reviews of this product (9)View product website

Dino-Lite Edge AM7915MZT Digital Microscope, USB, 5MP, AMR/EDOF/EDR, 10x-220xIt works beautifully; the instructions are minimal and the interface with Windows could work better for novices.More reviews of this product (4)View product website

Dino-Lite Edge WF4115ZT WiFi/USB Digital Microscope, 1.3MP, FLC, 20x-220xGood clear images, easy to use, record images snd measure on screen. It did exactly what I wanted it to do.More reviews of this product (1)View product website

Euromex NZ.8907 Additional 0.75x Lens for NexiusZoom. Working Distance 120 mmBoth pieces of equipment were clean and well-packed.More reviews of this product (1)View product website

Euromex NZ.8905 Additional 0.5x Lens for NexiusZoom. Working Distance 165 mmIt's an excellent piece of kit and works perfectly on my stereo microscope. I had never heard of this company before. Very good service....More reviews of this product (1)View product website

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